Customer Solutions Engineer

About this role

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><strong>About Us</strong></span></p> <p><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Fivetran and dbt are building data pipelines to power the modern data stack for thousands of companies.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">We’re looking for a customer solutions engineer, Customer Solutions Engineering (CSE) team — frontline technical support for dbt Labs customers across tickets, email, and video, ranging from simple questions to complex technical issues.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">This is a full-time remote position based out of the AMER-East region, Texas, and Philadelphia. </span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Technologies You’ll Use</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">dbt (Core and dbt platform), SQL, APIs, YAML/JSON, Zendesk, Datadog or LogicMonitor, common data warehouses (e.g. Snowflake, BigQuery)</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>What You’ll Do</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Take ownership of customer issues, from initial troubleshooting through to resolution</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Enhance our documentation, ensuring it's both technically accurate and easy to understand</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Proactively seek out professional development opportunities, always aiming to bring more to the team and our users</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size:…