Customer Services Representative (Virtual Data Rooms)

Sobre el puesto

About the opportunity We're looking for a multilingual Customer Services Representative to deliver exceptional technical and operational support to our global client base. Based in our Barcelona or Madrid office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them successfully navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction. This role combines customer service, technical support, product guidance, and relationship management, making it ideal for someone who enjoys solving problems, building client relationships, and working in a fast-paced Business-To-Business (B2B) technology environment.

What you´ll do Deliver Outstanding Client Support: Provide first-line technical and operational support via phone and email, acting as the primary point of contact to our clients

Guide clients through platform features, workflows and best practices

Build and maintain trusted relationships by anticipating, understanding and managing clients´ needs effectively, delivering responsive, high-quality service

Support the VDR Platform: Assist clients with user management, permissions, document organization, reporting, Q&A and other core VDR functionalities

Deliver engaging online training sessions to help users maximize the platform´s capabilities

Investigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required

Drive Operational Excellence: Monitor client requests to ensure deliverables are completed accurately with within agreed timelines

Work closely with cross-functional teams across multiple regions to coordinate successful client outcomes

Follow established operational procedures and continuously contribute to delivering a best-in-class client experience

Maintain Accurate Records: Document client interactions, support cases, and follow-up actions within internal systems

Ensure job tracking, billing information, and administrative records remain accurate and up-to-date

Support additional operational initiatives and projects as required

Perform additional duties as reasonably requested

What we are looking for Minimum Bachelor’s Degree or its equivalent

Native-level fluency in both French and Italian

Advanced professional proficiency in English

2+ years´ experience in a B2B customer-facing role, such as Customer Support, Client Services, or Technical Support

Excellent communication and relationship-building skills

Strong problem-solving abilities with a proactive, customer-first mindset

Highly motivated team player with strong interpersonal and active listening skills

Team player with a positive, can-do attitude

Confidence working with technology and the ability to quickly learn new software platforms

Exceptional attention to detail and commitment to delivering high-quality work

Excellent organizational skills with the ability to multitask under pressure to meet strict deadlines

Availability to work full-time onsite (09:00-18:00 Monday to Friday) onsite from our Barcelona or Madrid office

Nice to have Experience in a SaaS, Software or Technology company

Exposure to Financial Services, Investment Banking, Legal Services, or other highly regulated industries

Familiarity with VDRs, secure document management, transaction support, or confidential information handling.

Why join Sterling Technology? As a Customer Services Representative, you'll play an essential role in supporting some of the world's most important business transactions. Every day, you'll work with international clients, collaborate with experienced colleagues across multiple regions, and develop expertise in a sophisticated technology platform used by leading global organizations. You'll join a collaborative, supportive team where your ideas are valued, your professional growth is encouraged, and delivering an exceptional client experience is at the heart of everything we do. If you're passionate about technology, enjoy helping customers succeed, and thrive in a fast-moving international environment, we'd love to hear from you. Equal Opportunity Employer TransPerfect and its companies are proud to be equal opportunity employers. We are committed to creating an inclusive workplace where all qualified applicants and employees are treated fairly, regardless of race, color, religion, creed, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable law. We believe that diverse perspectives strengthen our business and foster an environment where everyone can thrive.

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