Customer Service Representative (USRN Healthcare) - MOA Pasay
Tasq Staffing Solutions, Inc. · Pasay City, Metro Manila, Philippines · 2026-06-26
About this role
We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.
Key Responsibilities:
Handle inbound and outbound calls, emails, or chats related to healthcare services
Assist patients and members with benefit verification, claims status, billing inquiries, and coverage details
Provide accurate information regarding healthcare plans, policies, and procedures
Coordinate with healthcare providers, insurance companies, and internal departments
Document interactions and maintain updated patient/member records in the system
Address and resolve customer concerns in a timely and professional manner
Escalate complex or clinical-related concerns to appropriate teams when necessary
Requirements
Must have at least 1 year in Clinical Disability Claims experience, preferably with Short Term/Long Term Disability
Preferably with hospital bedside experience, handling intensive care
Amenable to work on graveyard shift and shifting schedule
Willing to work fully onsite in MOA Pasay with the possibility of shifting to a hybrid work schedule
Benefits
Free HMO
Free Dependents
Night Differential
Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.
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