Customer Service Representative- Manufacturing

About this role

• CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors

• Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when

• Resolve customer questions and problems as they arise

• Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales
Requirements

• High School diploma or equivalent experience

• Two years of college preferred

• One year of experience in the printing of graphics industry

• One year of experience in customer relations

• Excellent interpersonal and communication skills

• Problem solving ability

• Ability juggle numerous tasks and withstand pressure

• Ability to fluently communicate, both in writing and verbally in English

• Basic computer skills

• Ability to establish and maintain positive relationships with customers and coworkers
Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Short Term & Long Term Disability