Customer Service Representative (Makati) - 1 Month BPO Exp

About this role

We are looking for Call Center Agents to join a fast growing account in Makati. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues and complaints with a focus on first-call resolution
Maintain accurate and comprehensive records of customer interactions
Collaborate with team members to improve customer service processes
Provide product and service information to assist customers with their needs
Proactively identify opportunities to enhance the customer experience
Meet or exceed individual and team performance targets
Requirements
At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
Must have at least 1 month of international voice BPO experience OR 1 year of local/non-voice BPO experience
Must be conversant in both spoken and written English
Amenable to work fully on-site in Makati
Amenable to work on shifting schedule
Must be willing to work during weekends or holidays
Can start ASAP