Customer Service Representative (English)

About this role

How you are going to make an impact 🛠

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls.

• Work together with various departments to address complex problems and escalate issues when necessary.

• Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.

• Record and document repetitive issues to contribute to process improvement.

• Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.

• Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.

• Identify and execute initiatives to improve the overall customer experience.

Discover your Fit 🪄

• Experience in fintech (forex/crypto).

• 1+ years of online customer support experience.

• Excellent written and oral English.

• Excellent interpersonal and communication skills.

• Ability to manage or navigate stressful situations.

• Experienced with using customer service software, tools and databases

Conditions of work:

Shifts are 2/2 4pm-4am GMT

We are ready to provide for you

• 100% remote job at any place you wish

• Competitive salary based on your experience

• Opportunity to work in international and cross-functional team with challenging and in-demand product

• Performance-based bonus every quarter based on your results

• Medical insurance after probation period

• Additional sick leaves every 6 months

• Birthday gifts

! Please provide cv in English !