Customer Service Representative
Anteristech · Maple Grove, Minnesota, United States · 2026-07-08
About this role
Anteris® Technologies is a global structural heart company dedicated to revolutionizing cardiac care. With offices in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia, we have a growing and inclusive team.
Our mission is to forge new frontiers in cardiac care by pioneering science-driven and measurable advancements to restore heart valve patients to healthy function. Transcatheter Aortic Valve Replacement (TAVR) technologies were originally designed for older, high-risk patients. Today, younger, more active patients need a better solution that will not just open and close but restore healthy heart function. We seek to restore healthy blood flow patterns by creating the world’s first biomimetic TAVR valve, DurAVR® THV. This cutting-edge valve, incorporating our proprietary ADAPT® anti-calcification technology, is designed to mimic the natural function of a healthy heart valve.
The Customer Service Representative (CSR) supports customers, internal stakeholders, and supply chain operations by managing orders, coordinating shipments, and serving as a key point of communication. This role plays a critical part in ensuring accurate order fulfillment, timely delivery, and clear documentation while adhering to FDA, ISO 13485, and company quality system requirements.
Reporting to the Supply Chain Manager, this role works closely with Planning, Manufacturing, Warehouse, Quality, and Logistics teams to maintain seamless order‑to‑delivery execution.
This will be a fully onsite M-F position at our Maple Grove, MN location.
Primary Duties and Responsibilities
Customer Order Management
• Processing customer orders accurately and in a timely manner
• Reviewing orders for completeness, pricing accuracy, product availability, and compliance requirements
• Entering and maintaining order details within ERP or order management systems
• Communicating order acknowledgements, updates, and changes to customers
Supply Chain & Logistics Coordination
• Coordinating with Supply Chain, Warehouse, and Logistics teams to ensure on‑time shipment of products
• Monitoring order status and proactively addressing delays, backorders, or discrepancies
• Supporting domestic and international shipments, including required documentation
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