Customer Service Representative

About this role

<div class="content-intro"><p>Anteris® Technologies is a global structural heart company dedicated to revolutionizing cardiac care. With offices in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia, we have a growing and inclusive team.</p> <p>Our mission is to forge new frontiers in cardiac care by pioneering science-driven and measurable advancements to restore heart valve patients to healthy function. Transcatheter Aortic Valve Replacement (TAVR) technologies were originally designed for older, high-risk patients. Today, younger, more active patients need a better solution that will not just open and close but restore healthy heart function. We seek to restore healthy blood flow patterns by creating the world’s first biomimetic TAVR valve, DurAVR® THV. This cutting-edge valve, incorporating our proprietary ADAPT® anti-calcification technology, is designed to mimic the natural function of a healthy heart valve.</p></div><p><span data-contrast="auto">The </span><strong><span data-contrast="auto">Customer Service Representative (CSR)</span></strong><span data-contrast="auto"> supports customers, internal stakeholders, and supply chain operations by managing orders, coordinating shipments, and serving as a key point of communication. This role plays a critical part in ensuring accurate order fulfillment, timely delivery, and clear documentation while adhering to FDA, ISO 13485, and company quality system requirements.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Reporting to the </span><span data-contrast="auto">Supply Chain Manager</span><span data-contrast="auto">, this role works closely with Planning, Manufacturing, Warehouse, Quality, and Logistics teams to maintain seamless order</span>‑<span data-contrast="auto">to</span>‑<span data-contrast="auto">delivery execution.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p>This will be a<em> fully onsite M-F</em> position at our Maple Grove, MN location.</p> <p><strong><span data-contrast="auto">Primary Duties and Responsibilities</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Customer Order Management</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li><span data-contrast="auto">Processing customer orders accurately and in a timely manner</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Reviewing orders for completeness, pricing accuracy, product availability, and compliance requirements</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Entering and maintaining order details within ERP or order management systems</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Communicating order acknowledgements, updates, and changes to customers</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong><span data-contrast="auto">Supply Chain & Logistics Coordination</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li><span data-contrast="auto">Coordinating with Supply Chain, Warehouse, and Logistics teams to ensure on</span>‑<span data-contrast="auto">time shipment of products</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Monitoring order status and proactively addressing delays, backorders, or discrepancies</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Supporting domestic and international shipments, including required documentation</span><span…