Customer Service Representative

About this role

<p data-start="155" data-end="286"><strong data-start="155" data-end="243">Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?</strong><br data-start="243" data-end="246"><strong data-start="246" data-end="286">Let’s Talk. Your Future Starts Here!</strong></p> <p data-start="288" data-end="569">At <strong data-start="291" data-end="308">Action Garage Doors</strong>, we’re more than just a small business—we’re a close-knit team with <strong data-start="377" data-end="390">BIG goals</strong> and <strong data-start="395" data-end="424">even bigger opportunities</strong>. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want <em data-start="551" data-end="556">you</em> on our side.</p> <p data-start="571" data-end="835">We’re on the lookout for a <strong data-start="598" data-end="665">friendly, proactive, and driven Customer Service Representative</strong> to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed.</p> <hr data-start="837" data-end="840"> <h3 data-start="842" data-end="871"><strong data-start="846" data-end="871">What You’ll Be Doing:</strong></h3> <p data-start="873" data-end="1044">You'll be the voice of Action Garage Doors—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll:</p> <ul data-start="1045" data-end="1660"> <li data-start="1045" data-end="1130"> <p data-start="1047" data-end="1130">Deliver <em data-start="1055" data-end="1066">top-notch</em> service with a positive, empathetic, and professional approach.</p> </li> <li data-start="1131" data-end="1194"> <p data-start="1133" data-end="1194">Handle a high volume of calls with confidence and efficiency.</p> </li> <li data-start="1195" data-end="1286"> <p data-start="1197" data-end="1286">Work across multiple channels (email, chat, phone) to solve problems and provide updates.</p> </li> <li data-start="1287" data-end="1369"> <p data-start="1289" data-end="1369">Think on your feet, research solutions, and provide helpful, friendly responses.</p> </li> <li data-start="1370" data-end="1436"> <p data-start="1372" data-end="1436">Keep accurate records of customer interactions and transactions.</p> </li> <li data-start="1437" data-end="1522"> <p data-start="1439" data-end="1522">Recognize opportunities to recommend additional services that benefit the customer.</p> </li> <li data-start="1523" data-end="1599"> <p data-start="1525" data-end="1599">Work closely with technicians and team members to ensure seamless service.</p> </li> <li data-start="1600" data-end="1660"> <p data-start="1602" data-end="1660">Learn our services inside and out—becoming a go-to expert.</p> </li> </ul> <hr data-start="1662" data-end="1665"> <h3 data-start="1667" data-end="1698"><strong data-start="1671" data-end="1698">What We’re Looking For:</strong></h3> <ul data-start="1700" data-end="2149"> <li data-start="1700" data-end="1785"> <p data-start="1702" data-end="1785">1+ year in a customer service role (bonus points if it's in home services or tech!)</p> </li> <li data-start="1786" data-end="1840"> <p data-start="1788" data-end="1840">Excellent communication and active listening skills.</p> </li> <li data-start="1841" data-end="1908"> <p data-start="1843" data-end="1908">Strong organization, time management, and multitasking abilities.</p> </li> <li data-start="1909" data-end="1956"> <p data-start="1911" data-end="1956">Friendly, adaptable, and calm under pressure.</p> </li> <li data-start="1957" data-end="2043"> <p data-start="1959" data-end="2043">Familiarity with ServiceTitan is a <strong data-start="1994" data-end="2006">big plus</strong> (but not required—we’ll train you!).</p> </li> <li data-start="2044" data-end="2112"> <p data-start="2046" data-end="2112">A team player who’s excited about growth and making a real impact.</p> </li> <li data-start="2113" data-end="2149"> <p data-start="2115" data-end="2149">High school diploma or equivalent.</p> </li> </ul> <hr data-start="2151" data-end="2154"> <h3 data-start="2156" data-end="2188"><strong data-start="2160"…