Customer Service Project Coordinator

About this role

<p><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">As a Customer Service Project Coordinator (CS PC), you will play a critical role in supporting the Customer Service (CS) team by ensuring projects remain organized, on track, and well-communicated throughout their lifecycle. Acting as the central coordination point for CS-related project activities, you will help bridge the gap between the Project Management and Customer Support by maintaining clarity, driving follow-ups, and helping to ensure all CS deliverables are completed efficiently.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">In this role, you will work closely with Project Managers, Customer Service Engineers, Spare Parts and cross-functional stakeholders to ensure CS responsibilities within each project are clearly defined, tracked, and communicated. You’ll be the CS team’s go-to resource for organization, communication, and coordination.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">In This Role, You Will:</span></strong><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain overall organization and visibility of Customer Service-related project activities.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Track and coordinate CS project schedules, milestones, and deliverables to ensure timelines are met.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Ensure all CS tasks and milestone activities are kept current and accurately reflected in project tracking systems.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Attend project meetings to gather relevant updates, identify CS action items, and ensure proper documentation.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"…