Customer Service Project Coordinator

About this role

About the Role

As a Customer Service Project Coordinator (CS PC), you will play a critical role in supporting the Customer Service (CS) team by ensuring projects remain organized, on track, and well-communicated throughout their lifecycle. Acting as the central coordination point for CS-related project activities, you will help bridge the gap between the Project Management and Customer Support by maintaining clarity, driving follow-ups, and helping to ensure all CS deliverables are completed efficiently.

In this role, you will work closely with Project Managers, Customer Service Engineers, Spare Parts and cross-functional stakeholders to ensure CS responsibilities within each project are clearly defined, tracked, and communicated. You’ll be the CS team’s go-to resource for organization, communication, and coordination.

In This Role, You Will:

• Maintain overall organization and visibility of Customer Service-related project activities.

• Track and coordinate CS project schedules, milestones, and deliverables to ensure timelines are met.

• Ensure all CS tasks and milestone activities are kept current and accurately reflected in project tracking systems.

• Attend project meetings to gather relevant updates, identify CS action items, and ensure proper documentation.