Customer Service Officer (Warehouse)

About this role

Job Description

• Downloading BOM List & drawings

• Creating PO and Sales Orders in SAP

• Providing extended support for returns and credit (HDD)

• Processing orders

• Formatting customer-provided order Excel sheets

• Declaring DHL waybill information

• Managing ASP's outbound shipment requirements

• Handling battery shipments (AWB declaration as dangerous goods)

• Preparing quotations for parts availability (pricing, stock, sub-parts)

• Converting sales orders to invoices using VL10C (VA02 to verify ASP ship-to party code)

• Updating reports (300 & 400) to track sub-parts (SDE0107)

• Pre-alerting ASP with signed documents

• Uploading signed documents to SharePoint

• Providing manual documentation for specific ASPs (India, PT. Sharp)

• Managing the new incoming process (Receiving)

• Applying for SSD permits to the Philippines

• Coordinating with forwarders

• Reporting system issues affecting operations

• Investigating inventory vs. physical discrepancies impacting order processing

• Support Warehouse Activities

• Taking part in Stock Take and Audits
Requirements

• 2-3 year of experience

• Secondary education

• Work 5.5 days