Customer Service Medewerker

Over deze functie

Functie**Vivaldis Office** is looking for a **Customer Service Officer** for our client in **Hasselt**. Our client is specialised in **incident management and roadside assistance**.
Feel free to take a look at the vacancy! If you have any questions, you can reach us by phone on +3211 94 81 56.

Your duties as a **customer service officer** will include:

* **You'll respond to incoming phone calls and mails**;
* You'll gather the necessary information and check it's accuracy and completeness;
* You'll provide the needed **technical support** and communicate with the workshops;
* You'll update all the involved parties;
* You'll **monitor the agreements**;
* You'll follow the **contract-related issues** up and respect the imposed deadlines.

Profiel

As a **customer service officer** you can recognise yourself in the criteria below:

* Preferably you have gained a first experience in customer service;
* You can easily work with the computer, especially with **MS Office**;
* You're a social person with **strong communication skills**;
* You have **attention to detail** and are **stress-resistant**;
* You work **organised** and have **great organizational and time management skills**;
* You must speak **fluently** **Dutch/Polish/English OR Polish/ German/ English OR Dutch/ French/ English OR Dutch/German/Italian/French/English.**
* You work the **weekend + Friday shift OR during the week. You work 40 hours/ week between 07.00-22.00h.**

Wat je van ons krijgt

What's in it for you as the new **customer service officer**:

* You'll end up in a leading company in an international environment;
* You'll work in a **full-time position** with a strong emphasis on work-life balance;
* You'll receive a **competitive salary** including meal vouchers worth €7 and eco-vouchers;
* The company hosts **various social events** to boost the team spirit;
* **Hard work pays off!** After a successful interim period you'll receive a **permanent contract**.

We look forward to your application if you're convinced of this vacancy.