Customer Service Manager

Over deze functie

Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.

Jobomschrijving

**As a Customer Service Manager your responsibilities are:**

* Lead and manage the customer service team to ensure high performance and efficiency.
* Develop and implement strategies to enhance customer satisfaction and loyalty.
* Monitor and improve operational processes to ensure seamless service delivery.
* Handle escalated customer issues and provide effective resolutions.
* Analyse customer feedback and data to identify areas for improvement.
* Ensure compliance with company policies and industry standards.
* Collaborate with other departments to align customer service goals with overall business objectives.
* Prepare and present reports on customer service performance to senior management.

Our customer offers you:

* A competitive salary between
* Full benefits package