Customer Service Consultant

About this role

Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia.
They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships.

Job Responsibilities
Customer Support & Enquiry Management

• Liaise with customers via phone, online chat, and email to deliver exceptional service

• Handle high volumes of inbound calls and customer enquiries promptly and professionally

• Resolve customer issues effectively while maintaining composure under pressure

• Conduct outbound calls to follow up with customers and provide updates

• Maintain a positive, empathetic, and professional attitude across every interaction
Logistics & Payment Processing

• Assist customers with processing payments using payment management tools

• Support day-to-day operational logistics and booking schedules

• Operate and manage customer enquiries through online chat systems

• Collaborate with internal teams to ensure seamless service delivery
Work Schedule

• Initial training roster is Monday-Friday Australian Working Hours

• Training period runs for a minimum of 1 month until competency is assessed

• Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off
Requirements

• Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat

• Strong conversational ability and phone-handling experience

• Professional written English skills for live chat and email support

• High level of verbal English proficiency with a clear telephone manner

• Exceptional problem-solving skills and the ability to multitask effectively

• High attention to detail, strong reliability, and excellent punctuality

• Full commitment to working permanent Saturday shifts as part of the post-training schedule
Nice-to-Have Skills

• Hands-on experience using online live chat platforms such as Podium

• Previous experience using payment processing applications

• Prior background working in logistics, self-storage, or service operations
Benefits

• Permanent work-from-home set-up

• Dayshift (Australian Eastern Standard Time business hours)

• Full-time job

• HMO (STAFF only)

• Annual leave

• Adhoc Bonus