Customer Service Administrator

About this role

Company’s Profile:
APIVITA is a pioneering Greek company that has been producing innovative natural cosmetics since 1979. APIVITA products provide safe and effective care protection and natural beauty solutions for the face, body, and hair, derived from bee products and the powerful Greek flora. Since 2017, APIVITA has been a member company of the PUIG Group and has a worldwide distribution and presence in more than 50 other countries, such as France, Taiwan, Russia, Hong Kong, Cyprus, Romania, Belgium, Portugal, Croatia, China, Thailand, South Africa, Ukraine, Bulgaria, Ireland, Malta, United Kingdom, Hungary, Italy, Norway, etc.
At APIVITA, we share a vision for sustainable development, and we conduct our business with the utmost respect and love for nature and mankind. We, therefore, seek people with an outstanding ability to communicate the APIVITA brand philosophy and values and effectively promote and sell its products and services.
Follow the link to find out more information: www.apivita.com

Job Purpose: The Customer Service Administrator is responsible for supporting APIVITA’s customers (B2B/Wholesale) through efficient order management and service execution, while ensuring smooth operations, customer satisfaction, and service reliability.

Responsibilities/Results
The job holder:
Acts as the main point of contact for customers, the sales team, and 3PL providers regarding order status, outstanding balances, payments, returns, and complaints.
Registers customer orders and credit notes in SAP.
Resolves complex product, service, and billing issues efficiently and within agreed timelines.
Monitors Proof of Delivery (POD) status and ensures timely follow-up on delivery confirmations.
Maintains and updates customer master data in SAP to ensure accuracy and data integrity.
Requirements
BSc degree in Business, Communications, or a related field will be an asset
Minimum 3 years of previous experience in a customer-facing or support role
Familiarity with SAP procedures
Proficient level of English
Strong problem-solving skills
Excellent communication and active listening skills
Excellent digital literacy and multi-tasking abilities
Team spirit & adaptability
Benefits
Private life and health insurance program
Competitive remuneration package, including bonus scheme
Meal card for our restaurant
Opportunities for career development in a global changing environment
Opportunities to participate in cutting-edge training programs
Company bus for the transportation to and from our premises
APIVITA's wellBEEing programs

At APIVITA SA we provide equal opportunities for employment. We strictly prohibit any kind of discrimination.
By submitting the following application, you consent to our Privacy Policy for recruitment. https://www.apivita.com/hellas/job-application-privacy-policy