Customer Operations & Pre-Sales Enablement Manager

About this role

Why LeoLabs?

At LeoLabs, we’re building the living map of activity in space. Through our proprietary global radar network and AI-enabled analytics platform, we collect millions of measurements daily on more than 25,000 objects in low Earth orbit (LEO). Our radar-powered intelligence protects billions in assets, monitors adversarial behavior, and ensures safe operations for commercial and government missions.

We’re not just building technology, we are redefining global security, safety, and transparency in space. As orbital activity accelerates and threats grow more complex, LeoLabs is a trusted partner for Space Domain Awareness, Space Traffic Management, and Satellite Operations for top-tier space operators and allied defense organizations.

If you're looking to work on mission-critical challenges at the forefront of aerospace, national security, and AI, your impact starts here.

LeoLabs is seeking a mission-driven Customer Operations & Pre-Sales Enablement Manager to support both customer success and growth across the APAC region.

This role blends strategic pre-sales engagement with post-sale operational support. You will partner with Sales during pursuit efforts to shape mission-aligned solutions, then lead onboarding, training, and operational enablement to ensure customers achieve measurable outcomes.

You will act as a trusted advisor to government, defense, and commercial partners — translating mission requirements into operational workflows and ensuring long-term adoption of LeoLabs’ capabilities.

Key Responsibilities

Pre-Sales & Strategic Engagement

• Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses

• Translate mission needs into operational use cases and solution frameworks

• Represent LeoLabs in customer meetings, industry events, and regional forums

Customer Operations & Enablement

• Lead onboarding, structured training, and operational readiness programs

• Serve as the primary operational point of contact for EMEA customers

• Define success metrics and monitor adoption and usage

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