Customer Onboarding Specialist - Spanish and Portuguese Market

Sobre el puesto

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.

We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.

About the role

As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.

This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.

Your mission

• Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.

• Train and support hoteliers in a practical and engaging way, helping them become autonomous users.

• Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.

• Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.

• Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.

• Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

About you

• You are a native Spanish speaker with outstanding communication skills in English and Portuguese.

• You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.

• You enjoy helping people, explaining things clearly, and making complex topics easy to understand.

• You are curious, proactive, and comfortable asking for support and feedback.

• You are empathetic, customer-oriented, and able to adapt your communication style to different people.

• You are organized, reliable, and motivated to learn and grow in a team environment.

• You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Our Benefits

• Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.

• Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered.

• Stock options - Be a part of our success with real ownership in Amenitiz.

• Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.

• Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.

• Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.

• Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track

Apply now to join our team and be a part of our exciting journey at Amenitiz!