Customer Journey QA Associate

About this role

Position Summary:
TransPerfect is building a specialized branch of our Production team to deliver Customer Journey insights to our enterprise Technology and eCommerce clients. This is a role that will support a brand new live service line of high strategic importance driven by new proprietary technology launched by our internal Technology teams.
We are looking for high-potential, technically-oriented professionals who are ready to go the extra mile and put their knowledge and experience to the test in a challenging, diverse position combining Quality Assurance tasks with Project Coordination responsibilities.
The successful candidate will be the sort of professional who wants to operate at a level beyond standard project coordination functions and take real ownership on the impact they have in turning a complex idea into a scalable, global service for enterprise clients across the world.
Position responsibilities:
Work hands-on with new, evolving internal technologies to help our clients improve the customer journey for their own end-clients from discovery to purchase

Coordinate multiple projects simultaneously through kick-off to delivery

Act as the key bridge of communication with different internal stakeholders (Technology, Quality Assurance, Linguistic Teams, etc.) and external vendors, aligning priorities to ensure timely, quality deliveries and alignment with client requirements

Perform linguistic and long-linguistic Quality Assurance steps on the reviews of customer journeys submitted by external vendors for completeness and accuracy of entries, as well as ensuring their correct annotation and categorization, before signing off for delivery

Own complex workstreams end-to-end, from set-up through execution and subsequent scaling

Help define best practices for a growing service, identifying way to improve quality, consistency and efficiency, and proactively influencing how the service operates, scales and matures

Gain direct exposure to Service Design, Tooling, and Operational Strategy

Build deep expertise across technology, quality intelligence, and global delivery

Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.

Essential skills required:
Bachelor´s degree or equivalent

Superior written and spoken communication skills in English

Minimum 1 year of professional experience in a similar position in corporate environment

Ability to collaborate effectively with multiple internal and external stakeholders on an international level

Excellent organizational skills with the ability to multitask and adapt to changes in priorities to meet tight deadlines in a fast-paced environment

Technically curious with an interest in managing technical projects

Innovative mindset with the desire to build structure and improve processes

Analytical skills with strong problem-solving abilities

Drive, ambition and desire to make an impact

Desired skills and experience:
Knowledge of additional languages at professional working proficiency

Former professional experience in a Project Management role