Customer Happiness Associate (Asociado/a de Atención al Cliente) – Ciudad de México (Hybrid)

Sobre el puesto

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you'll do

We're looking for a Customer Happiness Associate to support Clara’s growing base of B2B customers. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.

In this role, you will:

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Resolve escalated support issues through email, chat, and phone with empathy and precision.

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Proactively investigate customer problems and document findings clearly in internal tools.

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Provide follow-up support to ensure complete resolution and satisfaction.

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Engage with customers considering cancellation or returns and offer solutions that support retention.

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Identify trends in customer feedback and propose improvements to product or process.

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Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.

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Use tools like Zendesk, Hubspot, and Google Drive to deliver high-touch, data-informed support.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

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At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles

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Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup

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Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and