Customer Experience Specialist France - Region Kontich

Over deze functie

Our client is looking for a Customer Experience Specialist to support and further develop their French-speaking customer base. In this role, you will ensure an outstanding customer journey from order placement to delivery and after-sales support while building long-term customer relationships.

**Client Details**

Our client is an internationally recognised company, operating within the lifestyle industry.
With a strong focus on innovation and customer satisfaction, our client has built an excellent reputation in both B2B and B2C markets. To strengthen their customer experience team, they are currently looking for a service-driven professional with a strong affinity for the French market.

Company is located in the region of Kontich/Edegem. Easy connection with car & public transport.

**Description**

* Act as the primary point of contact for customers in the French market (B2B).
* Advise customers on products, collections, and available solutions.
* Handle customer enquiries via phone and email in a professional and solution-oriented manner.
* Process, manage, and follow up on orders within the ERP system.
* Coordinate the order flow and ensure timely delivery to customers.
* Work closely with the sales, logistics, and planning teams to guarantee a seamless customer experience.
* Manage customer complaints and provide effective and customer-focused solutions.
* Support commercial initiatives, quotations, and after-sales activities.
* Identify opportunities to improve processes, communication, and customer service.
* Contribute actively to customer loyalty and long-term customer relationships.

* A challenging position within a growing international organisation.
* An inspiring work environment where creativity, design, and quality are highly valued.
* The opportunity to make a visible impact on customer satisfaction and service excellence.
* Competitive salary package complemented by attractive fringe benefits.
* A collaborative culture with room for initiative and personal development.
* A dynamic team environment with strong cross-functional cooperation.
* The opportunity to contribute to the continued growth of a premium international brand.