Customer Delivery Engineer

About this role

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Customer Delivery Engineers (CDEs) own the end-to-end deployment and execution of customer satellite missions at Loft. We serve as the primary technical interface to our customers and translate mission objectives into operational reality, from early requirements and ConOps development through commissioning, on-orbit operations, and continuous improvement.

CDEs operate real spacecraft and work directly with customers to build mission applications on top of Loft’s API and operational infrastructure. You will translate mission objectives into executable workflows, configurations, and tooling that ensure reliable, scalable on-orbit execution. You will sit at the intersection of satellite operations, customer engineering, software development, systems engineering, and program execution, delivering meaningful outcomes for every mission you support.

Serve as the primary technical interface for customer missions, aligning on objectives, managing expectations, and ensuring mission success

Own the full mission lifecycle, from requirements definition and ConOps design through launch, commissioning, on-orbit execution, anomaly triage, and long-term optimization

Operate Loft spacecraft and payloads on orbit, driving mission execution, anomaly resolution, and performance optimization across the fleet

Work directly with customers to design and implement mission applications on Loft’s API and operational framework, enabling effective and scalable on-orbit operations

Develop mission tooling and automation in Python to improve reliability, adoption, and operational scale

Translate operational experience and customer feedback into concrete product improvements and roadmap input 3+ years of experience in an operational engineering environment, such as satellite operations, forward deployed engineering, production infrastructure, backend or platform engineering for live products, or other mission-critical systems

Experience owning or significantly contributing to production systems operating in real-world, mission-critical environments

Experience diagnosing and resolving issues in complex, multi-layered systems by tracing failures across interfaces and dependencies

Strong Python scripting skills and comfort building automation for operational systems

Experience working across software systems, APIs, and infrastructure such as Docker or similar DevOps environments

Ability to operate effectively in dynamic, high-pressure environments where requirements evolve and real-time decisions matter

Strong communication skills and experience working directly with customers or cross-functional stakeholders Experience with satellite operations, spacecraft commissioning, or AIT

Experience with spacecraft subsystems such as guidance and control, power systems, or communications systems

Experience integrating external systems into larger operational architectures

Experience with configuration languages such as CUE

Experience operating within a full product lifecycle, translating real-world usage and feedback into system or tooling improvements

Experience working with international or cross-cultural teams 100% company-paid medical, dental, and vision insurance option for employees and dependents

Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA

100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance

Flexible Time Off policy for vacation and sick leave, and 12 paid holidays

401(k) plan and equity options

Daily catered lunches and snacks in office

International exposure to our team in France

Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent

Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support

Off-sites and many social events and celebrations

Relocation assistance when applicable