Customer Care Representative (Bicutan) - Onsite

About this role

Work Setup: Onsite (Bicutan)
Work Schedule: Shifting

We are seeking a Customer Care Representative to join our dynamic team onsite in Bicutan. The ideal candidate will provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through professional communication.

Key Responsibilities:
Answer customer inquiries promptly and professionally via phone, email, or chat
Resolve customer complaints and issues with empathy and efficiency
Maintain detailed and accurate records of customer interactions
Collaborate with team members to improve service quality
Provide product and service information to customers as needed
Achieve individual and team performance targets

Requirements:
Must have bachelor’s degree
Open to fresh graduates of medical-related courses; or Non-medical degree holders with at least 1 year of customer care support experience (face-to-face), preferably in a medical or healthcare setting.
Must be knowledgeable in taking blood pressure.
Must be computer literate.
Can converse in English
Benefits
Free HMO
Free Dependents
Night Differential
Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.