Customer Care Representative

About this role

This is a remote position.
About the Company
Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey.
About the Role
Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination.
The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish.
Key Responsibilities
Patient Support & Communication

• Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner

• Provide compassionate and accurate assistance regarding services, appointments, and patient questions

• Ensure every patient interaction reflects empathy, professionalism, and care

• Follow up with patients to ensure a smooth and positive experience

Appointment Coordination & Administrative Support

• Schedule and confirm appointments accurately

• Coordinate patient intake, follow-ups, and internal communication with medical teams

• Maintain organized and accurate patient records in CRM/EMR systems

• Support administrative workflows and operational tasks as needed

Customer Experience & Problem Resolution

• Address patient concerns calmly and efficiently

• Escalate complex issues appropriately while maintaining excellent service standards

• Help improve processes and patient satisfaction through proactive communication

• Maintain confidentiality and professionalism when handling sensitive information

Requirements

• 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service

• Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments

• Excellent English communication skills (written and verbal)

• Strong organizational and multitasking abilities

• Comfortable using CRM systems, scheduling platforms, and digital communication tools

• High attention to detail and follow-through

• Ability to remain calm, empathetic, and solution-oriented in fast-paced situations

• Stable work history and interest in long-term career growth

Preferred Qualifications

• Experience supporting U.S.-based healthcare organizations

• Familiarity with HIPAA and patient confidentiality standards

• Experience in remote customer support environments

Benefits

• Salary: $1,000-$1,250/Monthly

• 100% Remote from anywhere in LATAM.

Originally posted on Himalayas