CS - Operational Excellence Assistant Manager (BGC) | Onsite
Tasq Staffing Solutions, Inc. · Taguig, Metro Manila, Philippines · 2026-03-11
About this role
Work Setup: Onsite (BGC Taguig)
Schedule: Shifting Schedules
Responsibilities:
Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture
Requirements:
Relevant years of experience: 5 years minimum BPO experience in customer service
Leadership experience: 4 years minimum handling a team for customer service accounts
Educational attainment: College graduate any course
Amenable to work in shifting schedules.
Amenable to work ONSITE BGC Taguig
Able to start ASAP.
Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
Weekends Off
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