CrowdStrike Platform Associate Resident Consultant (Remote, MEX)

Sobre el puesto

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
CrowdStrike Services is seeking a Platform Associate Resident Consultant who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike Falcon platform and related applications. The Platform Associate Resident Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications.
What You'll Do:
Customer Partnership & Strategy

Serve as the primary technical advisor for assigned strategic customer accounts

Develop and maintain trusted advisor relationships with customer security teams and leadership

Understand customer security operations workflows, use cases, and business objectives

Mentor customer teams on Falcon best practices and threat hunting techniques

Technical Implementation & Optimization

Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications

Assisting customer with operationalizing all modules of the Falcon platform

Troubleshoot customer issues across small to large enterprises

Utilize and engineer native and 3rd party software deployment technologies

Develop scripting and application solutions using Falcon APIs

Customer project planning and status

Work closely and collaboratively with customer information technology teams

Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management

Assist customers with the integration of CrowdStrike into existing tools

Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors

Work closely and collaboratively with Professional Services team to develop customer facing collateral

Ability to travel up to 25% of the time

Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

What You'll Need:
Technical Skills

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 2 years of experience performing IT deployments or in an end user/customer environment

Basic understanding of software deployment technologies

Knowledgeable on Windows, Mac, and Linux platforms

Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

Experience with communications and effective ability to build collaborative relationships

Experience with presentation technical content to various audiences

Experience in computer and network systems security

Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems

Proactive and thorough ability to manage work and prioritize customer projects

High level of motivation; self-starter; results driven

Potential for travel and assignment work exists

Soft Skills

Exceptional communication skills with ability to explain technical concepts to varied audiences

Strong presentation and training delivery capabilities

Self-motivated with excellent time management and prioritization skills

Customer-focused mindset with commitment to driving customer success

Ability to work independently in a remote/embedded environment

Strong problem-solving and analytical thinking abilities

Bonus Points:

Endpoint Security: Falcon platform (preferred), AV, and EDR solutions

Operating Systems: Windows, Linux, Mac

Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

Development: PowerShell, Python, Bash, Batch

Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

Compliance: CIS Benchmarks, STIGs, PCI, HIPAA

Database: SIEM, MSSQL, Splunk, LogScale

Identity: Identity, Active Directory, Azure-AD, SSO

Cloud: AWS, Azure, and GCP

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering…