Crop Insurance Area Claims Supervisor

About this role

As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success.
AgriSompo North America is a part of AgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide. Sompo International, AgriSompo’s parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance.
As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.
Job Description
Are you looking for your next opportunity?
AgriSompo has a unique opportunity for an Area Claims Supervisor on our Upper Midwest team, supporting Multi-Peril Crop Insurance (MPCI), Private Products, and Named Peril claims operations.
As the Area Claims Supervisor, you will play a key role in leading and developing a team, ensuring efficient claims service through effective training and communication strategies. You will oversee the development and maintenance of internal communications to streamline claims processes, while serving as the local expert to provide guidance on claims adjusting issues, address concerns, and support your team in delivering exceptional service.
Location: This position will be based remotely in North Dakota. We strive for collaboration which is why we offer a work environmentwhere our employees thrive and develop long lasting careers.
Our business, your impact, our opportunity:
What you’ll be doing:

• Build and maintain effective relationships with Regional Leadership and cross-functional partners to support timely, accurate, and compliant claims processing.

• Provide claims-related updates, analysis, and reporting to the Regional Claims Manager to support operational, staffing, budgeting, and performance decisions.

• Monitor claims productivity, service-level performance, adjuster workloads, closure rates, payment timelines, and other key claims metrics.

• Analyze resource utilization and staffing needs to support efficient claims operations and budget management.

• Identify training and performance gaps, partnering with Claims Training and leadership to ensure service standards are achieved.

• Coach and support adjusters through guidance, work reviews, and feedback to promote consistency, accuracy, compliance, and adherence to company procedures.

• Manage employee development and staffing activities, including hiring, training, performance management, delegation, coaching, promotions, corrective actions, and terminations.

• Establish and communicate performance expectations aligned with company goals, values, and service standards.

• Perform other duties as assigned.

What you'll bring:

• Minimum 5 years of crop insurance claim experience

• 2+ years supervisory and/or management experience preferred

• Required license and certification: CAPP certification and valid driver’s license with a satisfactory driving record and applicable State license

• High school diploma or equivalent, or equivalent combination of education and experience

• Bachelor’s degree in agriculture, business, or management preferred

Knowledge, Skills, and Abilities

• Basic mathematical skills (add, subtract, multiply, divide).

• Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization.

• Ability to complete documentation requirements.

• Ability to utilize analytical thinking; find facts and solve problems.

• Ability to remain self-motivated and efficient.

• Ability to work both in an office setting and outdoors in a farm environment.

• Ability to work well both independently and within a team environment.

• Ability to remain focused on exceptional customer service, both internally and externally.

• Working knowledge of crop insurance regulations, policies, procedures and best practices.

• Works effectively under pressure and able to work within tight deadlines.

• Willingness to take initiative and work with minimal supervision.

• Strong time management skills with ability to prioritize.

Physical Requirements & Work Conditions
Sedentary work. Exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Ability to stand or sit constantly/continuously.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
The employee is…