CRM Database Operations Coordinator

About this role

<p style="text-align: center;"></p> <h2>The Wow</h2> <p><span class="TextRun SCXW235112781 BCX8" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW235112781 BCX8">As a <strong>CRM Database Operations Coordinator</strong>, you </span><span class="NormalTextRun SCXW235112781 BCX8">will </span><span class="NormalTextRun SCXW235112781 BCX8">w</span><span class="NormalTextRun SCXW235112781 BCX8">ork with </span><span class="NormalTextRun SCXW235112781 BCX8">various </span><span class="NormalTextRun SCXW235112781 BCX8">stakeholders across our commercial department, reviewing their </span><span class="NormalTextRun SCXW235112781 BCX8">CRM </span><span class="NormalTextRun SCXW235112781 BCX8">campaign plans, and </span><span class="NormalTextRun SCXW235112781 BCX8">coming up with</span><span class="NormalTextRun SCXW235112781 BCX8"> automated solutions </span><span class="NormalTextRun SCXW235112781 BCX8">to</span><span class="NormalTextRun SCXW235112781 BCX8"> provide the best possible </span><span class="NormalTextRun SCXW235112781 BCX8">customer experience, while driving internal operational efficiencies. </span></span><span class="EOP SCXW235112781 BCX8" data-ccp-props="{"335559738":240,"335559739":200}"> </span></p> <p> </p> <h2>You will:</h2> <ul> <li>Regularly meet with commercial stakeholders to get an understanding of their campaign plans, and potential pain points with regards to data, automation, and operational inefficiencies. </li> <li>Work together with stakeholders to determine the data requirements of CRM campaign segmentation and automation and then execute on those plans maintaining a very high level of data accuracy and on-time delivery. </li> <li>Demonstrate good problem-solving skills when it comes to complex segmentation and conceptualisation of automated campaign journeys. </li> <li>Guide the stakeholders on how to best create automated user journeys with the tools available. </li> <li>Work on various tasks that demand their own approach, including quality assurance checks, while driving efficiency within the team. </li> <li>May be assigned to have on-call duty from time to time <br><br></li> </ul> <h2><span class="TextRun SCXW201555761 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW201555761 BCX8">Requirements:<br></span></span></h2> <ul> <li><span class="TextRun SCXW196769254 BCX8" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW196769254 BCX8" data-ccp-parastyle="No Spacing">Degree in </span><span class="NormalTextRun SCXW196769254 BCX8" data-ccp-parastyle="No Spacing">Statistics/Math/Computer Science </span><span class="NormalTextRun SCXW196769254 BCX8" data-ccp-parastyle="No Spacing">or equivalent</span><span class="NormalTextRun SCXW196769254 BCX8" data-ccp-parastyle="No Spacing"> work</span><span class="NormalTextRun SCXW196769254 BCX8" data-ccp-parastyle="No Spacing"> experience </span></span><span class="EOP SCXW196769254 BCX8" data-ccp-props="{"335559685":171,"335559739":0,"335559991":171}"> </span></li> <li><span class="TextRun SCXW37129188 BCX8" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW37129188 BCX8">Experience using </span><span class="NormalTextRun SpellingErrorV2Themed SCXW37129188 BCX8">Knime</span><span class="NormalTextRun SCXW37129188 BCX8"> or similar SQL database marketing tools.</span></span><span class="EOP SCXW37129188 BCX8" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559685":171,"335559739":0,"335559740":240,"335559991":171}"> (<span class="TextRun SCXW76238702 BCX8" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW76238702 BCX8">exposure to any other programming languages - HTML, JavaScript, XML are also desirable.)</span></span></span></li> <li><span class="TextRun SCXW180578385 BCX8" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW180578385 BCX8">Strong</span><span class="NormalTextRun SCXW180578385 BCX8"> understanding of the campaign targeting toolkit, which includes data interrogation, data manipulation, and campaign management.</span></span><span class="EOP SCXW180578385 BCX8" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559685":171,"335559739":0,"335559740":240,"335559991":171}"> </span></li> <li><span class="TextRun…