CRM Database Operations Coordinator

About this role

The Wow

As a CRM Database Operations Coordinator, you will work with various stakeholders across our commercial department, reviewing their CRM campaign plans, and coming up with automated solutions to provide the best possible customer experience, while driving internal operational efficiencies.

You will:

• Regularly meet with commercial stakeholders to get an understanding of their campaign plans, and potential pain points with regards to data, automation, and operational inefficiencies.

• Work together with stakeholders to determine the data requirements of CRM campaign segmentation and automation and then execute on those plans maintaining a very high level of data accuracy and on-time delivery.

• Demonstrate good problem-solving skills when it comes to complex segmentation and conceptualisation of automated campaign journeys.

• Guide the stakeholders on how to best create automated user journeys with the tools available.

• Work on various tasks that demand their own approach, including quality assurance checks, while driving efficiency within the team.

• May be assigned to have on-call duty from time to time

Requirements:

• Degree in Statistics/Math/Computer Science or equivalent work experience

• Experience using Knime or similar SQL database marketing tools. (exposure to any other programming languages - HTML, JavaScript, XML are also desirable.)

• Strong understanding of the campaign targeting toolkit, which includes data interrogation, data manipulation, and campaign management.

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