CRM Consultant

About this role

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Key Responsibilities:

• Lead the design, development, customization, and enhancement of Microsoft Dynamics 365 CRM/CE solutions.

• Develop and maintain plugins, custom workflow activities, business process flows, web resources, custom APIs, and client-side extensions using C#, .NET, and JavaScript/TypeScript.

• Configure and customize Dataverse tables, forms, views, dashboards, relationships, business rules, security roles, teams, and field-level security.

• Design and implement Power Platform solutions using Power Apps, Power Automate, and Power Pages, where applicable.

• Build and support integrations between Dynamics 365 CRM and enterprise systems using REST APIs, Dynamics 365 Web API, Azure Functions, Logic Apps, API Management, and Azure Service Bus.

• Perform technical analysis, solution design, effort estimation, impact assessment, and prepare technical design documentation.

• Provide L2/L3 support for incidents, service requests, production defects, performance issues, and problem management within an Application Management Services (AMS) environment.

• Lead troubleshooting, root cause analysis, defect resolution, performance optimization, and continuous improvement initiatives.

• Manage solution packaging, environment migrations, data migration activities, release deployments, and post-production validation across Development, Test, UAT, and Production environments.

• Implement and maintain CI/CD pipelines, source control, automated deployments, and Application Lifecycle Management (ALM) practices using Azure DevOps, Git, and Power Platform Pipelines.

• Conduct code reviews and enforce development standards focused on security, maintainability, performance, scalability, and reusability.

• Collaborate with functional consultants, solution architects, testers, project managers, support teams, and business stakeholders throughout the project lifecycle.

• Mentor junior developers, provide technical guidance, and contribute to knowledge sharing and capability development within the team.

• Monitor Microsoft Dynamics 365 and Power Platform updates, assess their impact, and recommend relevant technical enhancements and best practices.

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills:

• 5+ years of overall IT experience, with strong hands-on expertise in Microsoft Dynamics 365 CRM/CE development and support.

• Strong experience with Dynamics 365 Sales and Customer Service modules; exposure to Marketing or Field Service modules is an added advantage.

• Expertise in C#, .NET, JavaScript/TypeScript, Dynamics 365 SDK, plugins, custom workflow activities, web resources, Custom APIs, and Dynamics 365 Web API.

• Strong knowledge of Microsoft Dataverse, model-driven applications, Power Apps, Power Automate, business process flows, and solution lifecycle management.

• Experience with Dynamics 365 security models, including business units, security roles, teams, access teams, hierarchy security, and field-level security.

• Hands-on integration experience using REST APIs, OData, Azure Functions, Logic Apps, API Management, Azure Service Bus, and enterprise middleware solutions.

• Experience with FetchXML, SQL Server, data migration, data import/export, data reconciliation, and integration error handling.

• Experience with Azure DevOps, Git, CI/CD pipelines, Power Platform ALM, managed solutions, environment variables, and deployment automation.

• Strong understanding of solution architecture, design patterns, secure coding practices, performance optimization, scalability, and maintainability.

• Experience working within AMS (Application Management Services) environments, including incident, problem, change, release, SLA, and continuous improvement management.

• Ability to create technical specifications, solution design documents, deployment guides, support documentation, and knowledge base articles.

• Strong analytical, troubleshooting, communication, stakeholder management, and technical leadership skills.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Preferred Skills:

• Experience with Power Pages, Canvas Apps, custom connectors, Power Apps Component Framework (PCF) controls, and Microsoft Copilot Studio.

• Experience with Azure Key Vault, Application Insights, Microsoft Entra ID, managed identities, and secure integration patterns.

• Knowledge of SSIS and KingswaySoft for Dynamics 365 data migration and integration.

• Experience with XrmToolBox, Plugin Registration Tool, Ribbon Workbench, Configuration Migration Tool, and other Dynamics 365 utilities.

•…