CRM Administrator & Technical Support (Night Shift)

About this role

Headquarters: Manila, 00, Philippines

URL: http://wingmangroup.com.au

Job description
About the Role
We're looking for a highly organized and customer-focused CRM Administrator & Technical Support professional to join our growing team.

This role is primarily responsible for managing customer relationships, memberships, CRM administration, and customer enquiries during the overnight shift. You'll be the main point of contact for members, ensuring they receive exceptional support while maintaining accurate CRM records.

In addition to CRM responsibilities, you'll provide basic first-line technical support for a small number of member enquiries each night. Most technical issues are straightforward and involve guiding members through login issues, access concerns, or simple troubleshooting. Training will be provided on our client's systems.
If you enjoy customer service, have excellent attention to detail, and are comfortable learning basic technical troubleshooting, we'd love to hear from you.

What You'll Do
CRM & Customer Support (Primary Responsibilities)
Respond to member enquiries via phone, email, and messaging platforms

Manage new member onboarding and account setup

Process membership cancellations, changes, and offboarding requests

Maintain accurate customer information within the CRM

Follow up on customer reviews and feedback

Assist members with bookings, memberships, and general enquiries

Deliver outstanding customer service with professionalism and empathy

Technical Support (Secondary Responsibilities)
Provide first-level troubleshooting for common member issues

Assist members with access, login, and system-related enquiries

Use remote support tools (such as TeamViewer) when required

Escalate unresolved issues to the appropriate team

Coordinate with on-site staff when physical assistance is needed

Prepare weekly overnight support reports

What We're Looking For

Required Qualifications
Minimum 2 years of CRM Administration, Customer Service, or Customer Support experience

Excellent written and spoken English communication skills

Strong attention to detail and data accuracy

Experience handling customer enquiries across multiple communication channels

Comfortable working independently during overnight shifts

Strong problem-solving and organizational skills

Reliable internet connection and suitable home office setup

Preferred Qualifications
Experience in a membership, subscription, SaaS, hospitality, fitness, or service-based business

Experience using CRM systems (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar)

Basic technical support or IT Helpdesk experience

Experience using remote support software (TeamViewer, AnyDesk, Remote Desktop, etc.)

Job Type
Full-time

Remote

Independent Contractor (ICA)

Shift
Night Shift (6:00 PM – 2:00 AM AEST)

Job requirements
Technical Requirements:
Equipment is self-provided
Computer:
RAM: 8GB

HDDISDD: 512 GB

PU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)

Operating System: Windows 11 Home or Pro

Power Backup: Power station, Powerbank, UPS, and etc.

Extra Display: Secondary/External Monitor

Audio & Video: Noise-Cancelling Headset + Web Cam

Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.

Contractor Perks & Rewards:
20 Paid Time Off

Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract)

Annual Trip - connect with the broader Wingman community in person

Dedicated Support Contact (CSM) - someone to help you succeed and stay connected

Access to a Network = collaborate with follow contractors and onshore specialists

Opportunities to Upskill - optional sessions, peer learning, and developmental pathways

More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads

High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments

Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes

Advisory Support - HR, Tax, and setup guidance available to make contracting seamless

100% Work-From-Home Contracts - all engagements designed for remote delivery

Pre-engagement requirements for Independent Contractors:
BiR as you are a contractor (Required to submit any contributions required by the government.)

NBI or Police Clearance

Any Government-issued 10

Note: If you think you have the skills and experience we are looking for but are short on technical requirements, don’t hesitate to reach out to us to discuss the matter.

Remote
Philippines

40 - 40 hours per week
Full-time, Fixed-term

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