Critical Infrastructure NOC Manager

Over deze functie

**W****hat does a Critical Infrastructure NOC Manager do at LCL?**

As a Critical Infrastructure NOC Manager, you will contribute to building a standardized and scalable NOC operation across all data center sites. You will share responsibility for the daily operational management and ongoing development of the NOC. You will develop, implement, and optimize processes, procedures, runbooks, and incident management practices to ensure the NOC team responds quickly, accurately, and consistently to alarms, incidents, and operational challenges.

In addition, you will establish a strong training and knowledge management framework. Through onboarding programs, training initiatives, and hands-on simulations, you will strengthen the technical expertise and decision-making capabilities of NOC employees. You will coach, motivate, and develop a team of 12 NOC professionals working in a continuous 24/7 operational environment. You will ensure strict adherence to incident management procedures by training operators, monitoring compliance with escalation paths, customer communication standards, and reporting requirements, and driving continuous process improvement. You will oversee the quality of monitoring, alarm handling, incident response, and ticket management processes, ensuring that critical alerts receive prompt and appropriate attention. As a key link between the NOC, field technicians, technical experts, IT teams, and external partners, you will foster efficient collaboration and clear communication across all sites.

You will report directly to the Critical Infrastructure Manager. Your primary workplace will be **Aalst**, with regular coordination and collaboration across LCL’s other locations.

**Why choose a career at LCL?**

* Managing data centers is, above all, about people. That is why we place great importance on your well-being.
* If you have the drive and ambition to excel in the data center industry, LCL offers every opportunity to grow. Through clear career development paths and continuous investment in talent development, we enable our employees to fully realize their professional potential and derive maximum satisfaction from their work. Progress is what drives us.
* You will join a team of dedicated professionals with unmatched expertise and hands-on experience. Our customers rely on them—and as a colleague, so will you.
* We offer a full-time permanent contract.
* Your compensation package includes a competitive salary, company car, meal vouchers, eco vouchers, laptop, smartphone and subscription, bonus scheme, hospitalization insurance, outpatient medical insurance, pension plan, and disability insurance.
* You will benefit from flexible working hours, hybrid working opportunities, and a homeworking allowance.