Credit Controller

About this role

About the Role
We are looking for a motivated and organised Credit Controller to join our finance team in Birmingham. This is an excellent opportunity for someone looking to build a career in finance and credit control. The successful candidate will assist with managing customer accounts, ensuring payments are received on time, and maintaining positive relationships with clients.
Requirements
Key Responsibilities

• Contact customers by telephone and email to collect outstanding payments.

• Maintain accurate customer account records.

• Resolve customer account queries in a professional and timely manner.

• Allocate incoming payments and reconcile customer accounts.

• Support the Finance team with credit control administration.

• Assist in producing aged debt reports and other finance reports.

• Escalate overdue accounts where appropriate.

• Build and maintain positive working relationships with customers.

Skills & Experience
Essential

• Excellent communication and interpersonal skills.

• A professional and confident telephone manner.

• A basic understanding of finance and accounting principles.

• Good organisational skills with strong attention to detail.

• Ability to work effectively both independently and as part of a team.

• Competent in Microsoft Office, particularly Excel and Outlook.

• Positive attitude and willingness to lear

Desirable

• Previous experience in an administrative, customer service, or finance-related role.

• Experience using accounting or finance software (Dynamics 365 Business Central and Field Service).