[Coupang Fulfillment Service] Director, Fulfillment Center Automation Maintenance

About this role

Company Introduction

CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. With experts from diverse backgrounds in warehousing, loading, packaging, shipping, and returning goods, we are innovating to become one of the global retailers.

Coupang FCs (Fulfillment Centers) are beyond logistics warehouses. Supported by innovative technologies and factory automation systems, our FCs use data to improve our expertise in the order fulfillment process and make it more streamlined, cost-effective, and efficient.

If you thrive in a dynamic environment where you take ownership and deliver results, join us. Come infuse innovative thinking throughout our fulfillment operations to create a world where our customers wonder, "How did I ever live without Coupang?"

Role Overview

Coupang Fulfillment Services (CFS) operates one of the most advanced and scalable fulfillment networks in the industry, enabling fast and reliable delivery experiences for millions of customers.

The Automation Maintenance team plays a critical role in ensuring the reliability, performance, and continuous improvement of automation systems across Coupang's fulfillment network. By driving operational excellence and equipment reliability, the team enables safe, efficient, and scalable operations while supporting Coupang's continued growth.

As the Director of Fulfillment Center Automation Maintenance, you will lead the strategy, execution, and continuous enhancement of automation maintenance programs across multiple fulfillment centers. You will partner closely with Operations, Engineering, Product, Technology, and external vendors to improve equipment reliability, maximize operational performance, and support the deployment of next-generation automation solutions.

This role is based in Seoul, South Korea.

What You Will Do

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Development of the long-term automation maintenance strategy and technology roadmap for CFS

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Leadership of automation maintenance operations across fulfillment centers to ensure equipment reliability and operational continuity

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Ownership of equipment performance, uptime, reliability, safety, and maintenance-related operational KPIs

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Delivery of automation maintenance readiness for new fulfillment center launches and greenfield projects

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Continuous improvement of existing automation systems, equipment performance, and maintenance processes

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Evaluation and selection of automation technologies, material handling equipment (MHE), software platforms, and integration partners

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Management of vendor relationships, service providers, and system integration partners

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Identification and execution of reliability, productivity, and cost improvement initiatives

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Oversight of engineering audits, root cause analysis, and corrective action programs

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Cross-functional partnership with Operations, Engineering, Product, Technology, Finance, and Supply Chain teams to execute strategic initiatives

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Use of data-driven insights to optimize maintenance programs and operational performance

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Benchmarking and adoption of industry best practices and emerging automation technologies

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Leadership, development, and coaching of high-performing automation maintenance teams

Basic Qualifications

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15+ years of experience leading automation, maintenance, engineering, or reliability functions within fulfillment, logistics, manufacturing, or highly automated operational environments

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Experience managing large-scale automation systems and material handling equipment in complex operations

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Experience leading automation deployment, facility launch, or greenfield fulfillment center projects

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Proven track record of improving equipment reliability, uptime, productivity, and operational performance

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Strong understanding of automation technologies, system integration, and fulfillment center operations

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Experience working with WMS, WCS, WES, and related warehouse technologies

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Experience driving Operational Excellence, Lean, Continuous Improvement, or Reliability programs

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Ability to lead complex initiatives and drive alignment across multiple stakeholder groups

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Strong analytical and problem-solving capabilities with a data-driven decision-making approach

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Ability to thrive in fast-paced and highly dynamic environments

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Excellent communication, stakeholder management, and organizational leadership skills

Preferred Qualifications

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Bachelor's degree or higher in Engineering, Industrial Engineering, Mechanical Engineering, Electrical Engineering, or a related field

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Experience in e-commerce, large-scale fulfillment, logistics, or supply chain operations

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Deep expertise in conveyors, sortation systems, AGVs/AMRs, robotics, and other advanced automation technologies

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Experience leading multi-site maintenance or automation organizations

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Experience managing system integrators and large-scale automation vendors

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Understanding of controls engineering, automation software, and warehouse system integration

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Experience implementing predictive maintenance, reliability-centered maintenance (RCM), or asset management programs

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Experience introducing innovative automation technologies to improve operational performance at scale

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Experience working in a global or multinational operating environment

Recruitment Process and Others

Recruitment Process

• Application Review - Job Fit Interview - Focus Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part…