Contractor Required-Mon and Wed--On going commitment-Urgent requirement

About this role

Jon Description:
Key responsibilities for this work order include the following:
Ticket handling, Printer fixing, Chromebook fixing and inventory.
Technical support and problem resolution
Take the lead in resolving technical issues that require on-site support.
Conduct thorough troubleshooting to identify the root cause of problems.
Act as the liaison between on-site operations and the remote IT support team overseas.
Communicate technical issues and requirements to the remote team accurately and clearly.
Provide detailed information and documentation to facilitate remote troubleshooting and support.
Works closely with the remote service desk team to resolve technical issues.
Customer support and service
Communicates updates, challenges, and tasks to the client in a clear and timely manner.
Listens actively to client concerns and addresses them appropriately.
Ensures client satisfaction by following up on issue resolution and providing necessary support.
Takes personal interest in the quality of work and meeting customer needs.
Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
Requirements
-Need to be on-site 2 days a week . Most likely Tuesday and Thursdays
-Have your own transportation
-Will require background check clearance post selection as it is a client pre-requisite