Consumer Insights Manager, Sportsbook and Predicts

About this role

THE POSITION
Our roster has an opening with your name on it

FanDuel is seeking a Consumer Insights Manager to support strategic decision-making in its Sportsbook and Predicts businesses by identifying opportunities to drive customer growth, improve customer experiences, deepen engagement, and strengthen competitive advantages.

This role will act as an internal strategy partner that executes high-impact research projects to inform Sportsbook and Predicts initiatives. The role will also help evaluate and scale AI tools and best practices for the broader Consumer Insights team. The Manager will work closely with the Consumer Insights Senior Manager to ensure research priorities align to key company objectives and that insights are translated into clear, actionable business implications and recommendations.

Reporting to the Consumer Insights Senior Manager, this role requires strong business acumen, communication and presentation skills, proactive problem-solving, and the ability to translate complex data into clear, actionable recommendations that influence decision-making.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Act as a trusted thought partner with cross-functional leaders across the Sportsbook and Predicts portfolio, driving actionable insights from consumer research

• Own end-to-end strategic initiatives to build an in-depth, portfolio-wide understanding of FanDuel customers

• Proactively identify consumer, market, and competitive questions that inform prioritization and planning decisions

• Translate ambiguous business objectives into structured hypothesis-driven work plans and rigorous research designs, selecting appropriate methodologies across qualitative and quantitative approaches

• Evaluate, pilot, and scale AI tools for the Insights team, developing best practices to improve research speed, quality, and consistency

• Size customer and market opportunities to inform prioritization and Go-To-Market approaches

• Develop executive-ready narratives that frame customer implications, trade-offs, and recommendations to drive senior stakeholder alignment

• Synthesize findings across custom research, internal analytics, and syndicated data to deliver clear, commercially grounded recommendations

• Manage external partners and research vendors as needed to ensure high-quality, efficient execution of strategic insight workstreams

• Identify opportunities to improve research processes, methodologies, and stakeholder engagement models

THE STATS
What we're looking for in our next teammate

• 5-7 years of consumer insights / customer strategy experience in a fast-growth consumer business; OR 3+ years of experience in management consulting, corporate strategy, or a similar analytical role

• Experience executing complex custom research projects from conceptualization through reporting

• Hands-on experience using AI tools to support research, synthesis, analysis, or insight generation

• Strong analytical skills with the ability to synthesize multiple data sources into clear business insights

• Strong presentation and storytelling skills

• Proficiency in research platforms such as Qualtrics, SPSS, or similar tools

• Advanced Excel and PowerPoint skills with strong data viz capabilities

• Ability to manage multiple projects in a fast-paced environment

• Interest in sports, gaming, or digital consumer businesses

• Bachelor's degree required; advanced degree preferred

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

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