Configuration Technician II

About this role

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Configuration Technician II to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.
The Configuration Technician II is responsible for both internal and external facing responsibilities. In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, in setting up, configuring, and deploying Client assets.
Requirements
Set up and configure computers and peripheral based on the scope of work.
To accurately diagnose, the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral.
Perform quality control on the project assigned.
Every project is different – technician is expected to follow instructions per project.
Respond to order requests and customer emails to assist in troubleshooting any problems that arise
Act as a subject matter expert in day-to-day operations
Ability to train team members on process, tools, and technology

Essential Functions:
Imaging laptops and desktops
Hardware and software installations and configurations
Troubleshooting desktop and laptop hardware and software issues
Bench testing refurbished devices such as PC, Monitors, switches, phones etc.
Desktop and Laptop repair
Server hardware configuration
Small office installs
Documentation

Job Qualification Requirements:
3-5 years of related experience
Excellent communication written and verbal skills
A+ or comparable experience
Working knowledge of Windows and Mac operating systems
Working knowledge of common desktop applications
Strong knowledge of desktop and laptop computer hardware
Ability to work full time
Occasional travel
Be able to lift 50lbs
Dependable transportation
Ability to multi-task

Physical Demands:
Lifting or carrying up to 50 lbs.
Lift 50 lbs. +
Standing for long periods of time
Time spent in low postures (crouching, stooping, kneeling, bending)
Climbing (ramps, stairs, or ladders)
Sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Reaching Overhead
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients / coworkers)

Duration:
This position is a benefits eligible, temporary role that has a 12 month duration.
Benefits
Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match