Compliance Deductions Analyst

About this role

Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com.

The purpose of this role is to protect financial accuracy and improve recovery of customer compliance deductions by validating claims, disputing invalid deductions, and identifying root causes that reduce future deduction risk. The role supports Finance by keeping deduction balances clean, improving customer compliance visibility, and partnering with Sales, Customer Service, Supply Chain, Logistics, Finance, and external customers to resolve issues with clear documentation and timely follow-up.

Primary Responsibilities:

Review, validate, and investigate customer compliance deductions and chargebacks, including OTIF claims, shortages, pricing discrepancies, damages, routing fines, ASN or EDI charges, warehouse allowances, and other customer compliance programs.

Determine claim validity by reviewing customer agreements, invoices, shipping documents, proof of delivery, scorecards, customer portals, and internal records.

Submit disputes and manage recoveries by providing supporting documentation for invalid deductions and managing repayment requests.

Identify root causes and support corrective actions across customers, carriers, third-party logistics providers, warehouses, Supply Chain, Customer Service, Sales, and Commercial teams.

Reconcile deduction accounts, including reserves, accruals, repayments, and aging balances, and support month-end close activities, reporting, and dashboards.

Support customer audits, compliance and business reviews, system or tool transitions, and cross-functional projects as required.

Education and Qualifications:

3 to 4 years of relevant experience in deductions management, supply chain, finance, or a related field.

Bachelor’s degree in business administration, supply chain, finance, or a related field.

Experience managing compliance and deduction programs with distributors and major retailers preferred.

Strong analytical mindset, attention to detail, and understanding of supply chain deduction processes, preferably within the consumer-packaged goods industry.

Proficiency in SAP, preferred, or other ERP software, Microsoft Excel, and other data analysis tools.

Comfortable managing data, building reports, and using dashboards to identify trends and support decision-making.

Skills and Abilities:

Strong attention to detail and ability to work accurately with large volumes of deduction data.

Ability to influence and follow up with cross-functional teams without direct authority.

Strong organization, prioritization, and time management skills in a fast-paced environment.

Clear written and verbal communication skills, with the ability to explain issues, trends, and recovery status to stakeholders.

Strong problem-solving skills and ability to identify patterns, root causes, and practical corrective actions.

Collaborative, proactive, flexible, and comfortable working with internal teams and external customers.

Functional & Leadership Competencies:

Competency

Role Application

Ensures Accountability

Owns assigned deductions, keeps status current, follows through on actions, and escalates blockers early.

Drives Results

Pushes assigned deductions to resolution, stays focused on recoveries, and prevents unclear claims from stalling.

Collaborates

Builds effective partnerships across Finance, Sales, Customer Service, Supply Chain, Logistics, Commercial teams, and customers.

Resourcefulness

Knows which document, system, portal, or internal partner is needed to validate a claim and move it forward.

Business Insight

Understands how customer compliance deductions affect profitability, service performance, controls, and customer relationships.

Insights & Analytics – Emerging

Gathers and organizes data, identifies simple trends, supports reports and dashboards, and communicates findings clearly.

Financial Software Proficiency – Emerging

Uses Microsoft Office, Excel, SAP or other finance systems, Tableau reporting, customer portals, and related tools accurately.

Internal & External Collaboration – Emerging

Participates in team efforts, shares updates, builds working relationships, and seeks guidance when engaging stakeholders.

Trust & Integrity – Emerging

Follows established standards and controls, handles sensitive financial information carefully, and discloses errors promptly.

Process Management & Continuous Improvement – Emerging

Adheres to finance processes, identifies errors or bottlenecks, escalates issues, and suggests practical improvements.

Developing & Motivating Others – Emerging

Shares knowledge, contributes to team learning, and helps build a collaborative work environment.

Key Accountabilities

Responsibility

KPI / Metric

Target

Compliance deduction validation and dispute execution

Accuracy of claim validation; quality of supporting documentation; % of deductions reviewed within agreed cadence; repayment or dispute status visibility.

Validate assigned compliance deductions using customer agreements, invoices, proof of delivery, scorecards, customer portals, and internal records. Maintain complete backup for…