Community Operations & Strategic Partnerships Associate

About this role

What This Role Is

Every year, tens of thousands of Chinese students and their families make one of the highest-stakes decisions of their lives: where to go to university abroad. They are navigating visa timelines, insurance policies, accommodation logistics, tuition transfers, and career planning — often for the first time, often in a language that is not their own, often with no one nearby who has done it before. The WeChat group they join, and the person on the other end of it, is frequently the most trusted source they have.

That is not a community management problem. That is a trust infrastructure problem. And it is exactly what this role exists to build.

Cialfo's student and parent community sits at approximately 4,500 members across 30 WeChat groups today. The target is 10,000. But scale is not the point — what matters is whether the families in those groups feel genuinely guided, whether their questions get answered by someone who understands what they are actually asking, and whether the right service finds them at the right moment. Airport pickup when they land. Insurance before they leave. Tuition payment before the deadline. Career planning before they graduate.

The Community Operations & Strategic Partnerships Associate is the person who makes that happen. Day to day, you will be the voice, the guide, and the connector — running the communities, listening for what families need, and distributing qualified leads to the partner vendors who can actually help them. This is not a content scheduling role. It is a high-trust, high-attention, outcome-driven role for someone who genuinely understands what international students and their parents are going through.

You will report directly to Snow Fu and work alongside a small, focused team. The communities you manage today will be different — bigger, more active, and better served — because you were the person running them.

What Makes This Role Different

Most community management roles are about content cadence and engagement metrics. This one is about outcomes. The families in these communities are not passive followers — they are making real decisions with real financial and emotional stakes. When you identify that a parent is anxious about their child's arrival logistics, you are not tagging a lead. You are connecting a family to the help they need before something goes wrong.

The role sits at the intersection of community, customer service, and commercial operations. You will manage the WeChat Cashback programme with the accuracy of a finance function, run one-on-one conversations with the empathy of a counselor, and distribute leads to partner vendors with the precision of an operations team. Very few roles require all three. This one does, and that is what makes it genuinely interesting.

Cialfo sits inside Manifest Global — a group that operates across Cialfo, BridgeU, Explore, and Kaaiser, connecting students, schools, universities, and employers across 50+ countries. The communities you build here are not a standalone function. They are a direct channel into the families and students that the entire Manifest ecosystem exists to serve.

What You Own

Daily community operations

• Run approximately 30 WeChat groups with genuine daily presence — answering questions, facilitating conversations, and making every member feel that someone is actually there

• Manage one-on-one conversations with parents and students at scale, identifying needs and pain points before they become problems

• Respond to inquiries within a few hours, maintaining the responsiveness that earns community trust

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