Community Manager

About this role

<div class="content-intro"><p>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</p></div><p><span style="font-size: 12pt;"><strong>Role Overview</strong></span></p> <p><span style="font-size: 12pt;">As the Community Manager, you are the strategic leader responsible for the overall success of a multimillion-dollar, multifamily apartment community. This role blends operational excellence, financial performance, sales leadership, and resident satisfaction. You will oversee all aspects of community operations while ensuring alignment with company standards and delivering an exceptional living experience.</span></p> <p><span style="font-size: 12pt;">Leadership & Team Development:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and lead high-performing teams with clarity, purpose, and strategic focus. Foster a culture of accountability, collaboration, and excellence.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Attract and develop top talent, energizing others through influence and motivation to deliver strong, consistent results.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide guidance and support for escalated resident concerns, ensuring timely and professional resolution.</span></li> </ul> <p><span style="font-size: 12pt;">Sales & Revenue Growth:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive leasing performance by setting goals, monitoring KPIs, and coaching the team to exceed occupancy and revenue targets.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Implement sales strategies that maximize conversion rates and optimize pricing.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.</span></li> </ul> <p><span style="font-size: 12pt;">Community Advocacy & Resident Experience:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Champion a resident-centric mindset by delivering exceptional service that strengthens satisfaction and retention.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create a concierge-level experience for residents and prospects, ensuring every interaction is positive and memorable.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as the community’s ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.</span></li> </ul> <p><span style="font-size: 12pt;">Operational Excellence</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Execute day-to-day operations with rigor and efficiency, ensuring adherence to standards, policies, and timelines. Ensure compliance with company policies, Fair Housing regulations, OSHA standards, and all applicable laws.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Conduct regular property inspections to maintain curb appeal, safety, and brand standards.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage vendor relationships and negotiate contracts to ensure quality and cost efficiency.</span></li> </ul> <p><span style="font-size: 12pt;">Financial Performance</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own responsibility for achieving and exceeding Net Operating Income targets through effective revenue generation and expense management.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Use financial insights to manage budgets, control expenses, and identify opportunities for long-term value.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Analyze community metrics and KPIs to identify opportunities for improvement and growth.</span></li> </ul> <p><span style="font-size: 12pt;">Change Leadership & Stakeholder Collaboration</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Embrace and drive change in a fast-paced environment, navigating ambiguity with confidence and agility.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and maintain productive relationships with key stakeholders, including our…