Community Liaison

About this role

Company Overview: San Antonio Behavioral Healthcare Hospital is a 198-bed, acute-care psychiatric and substance abuse treatment facility located in the Northwest San Antonio Medical Center. Our highly trained team of behavioral health professionals are dedicated to providing compassionate, individualized, and trauma-informed care for our patients.
Job Summary: We are seeking an experienced Community Liaison to join our team. The Community Liaison is a vital bridge between a healthcare facility and the community. They develop referral pipelines, educate the public on available services, and build strategic partnerships with stakeholders to ensure smooth transitions of care and foster brand trust.
Responsibilities:
·         Serve as the primary point of contact for local leaders, EMS partners, and community organizations to improve integration and community health outcomes
·         Attend community events, health fairs, and public service seminars to promote the hospital's services
·         Plan and implement educational initiatives that promote specialized treatment programs in both inpatient and outpatient services
·         Maintain accurate databases of activities, events, and community feedback to measure the impact of outreach efforts
·         Collaborate with intake and clinical teams to align referrals with market capacity
·         Track outreach activity, maintain CRM records, and report progress and insights to leadership
·         Handle operational aspects of business development opportunities including management of pipeline, internal campaign, and securing final approvals for identified opportunities
·         Prepares and presents powerful, persuasive presentations that effectively demonstrate the value proposition of the Hospital
·         Analyses sales, revenue, invoices, and other important data to ensure business development’s goals and objectives are consistently achieved
·         Moderate Travel is required for this position
·         Perform other duties as per the requirements of the organization.

Qualifications:
Bachelor’s degree, preferably in Marketing, Healthcare Administration, Business Administration, or 4 years in healthcare marketing, business development, or clinical mental health.
3+ years’ experience in healthcare marketing, business development, or clinical mental health. Veterans or individuals with previous military base access are highly preferred. Psychiatric health care marketing experience preferred.
Requirements
Additional Requirements:
None
Knowledge, Skills, and Abilities:
Effective and clear verbal and written communication skills
Strong leadership and managerial skills
Project and time management skills
Organizational skills
Proven expertise solving problems
Budget management skills
Proficiency in Microsoft Office Suite and other related software to perform necessary tasks with common office programs
Physical Requirements:
Stationary Position: Substantial time spent sitting at a desk and operating a computer.
Office Mobility: Ability to walk, reach, and move around an office environment.
Lifting/Carrying: Occasional, light lifting, usually limited to 10–25 lbs.
Must be able to travel
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401K Retirement Plan
Healthcare Spending Account
Dependent Care Spending Account
PTO Plan with Holiday Premium Pay
Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
Short and Long-Term Disability (with additional buy-in opportunities)