Community Engagement Officer

About this role

Carefound Home Care has developed a reputation as the highest quality provider of home care services to older people and we are rated Outstanding by the Care Quality Commission (CQC) across our branches. Join us, and you'll be part of a supportive, award-winning team which is centred around providing the best possible care and support to our clients and staff.
As Community Engagement Officer in West Bridgford, you'll be responsible for raising awareness of Carefound Home Care in local communities, building relationships with partner organisations, and supporting client growth and staff recruitment through engaging local networking and marketing activity. The role is focused on community-based engagement and digital communications to ensure our services are well promoted, understood, and accessible. You'll help strengthen our reputation as an outstanding care provider, ensuring our values and brand are visible across the local area.
Benefits
Join the leading care team - rated Outstanding by the CQC across our branches
Competitive salary of up to £28,000 (depending on experience)
Benefits including 25 days' holiday plus bank holidays, pension, and opportunities for career development
Responsibilities
Develop relationships in the local community maintaining a pipeline of opportunities by growing and leveraging your network
Networking face to face, by phone, email, video call with local groups, charities, healthcare professionals, community organisations, and any other potential referral providers
Deliver promotional activities both face to face and virtually to increase awareness of our care services and job opportunities in the local community
Build relationships with key referral providers, working to agreed targets and have regular touch points to drive client enquiries and job applications
Plan and successfully execute regular community marketing events including attending fairs, exhibitions, recruitment events and other events that would promote our services
Work with the central marketing team to plan and coordinate activity across social media platforms and ensure digital content is engaging and kept up to date
Develop and maintain knowledge of our brand and raise awareness of our central marketing campaigns and recruitment initiatives across the local community
Accurately track and record communications in the CRM and use the information to manage and adjust strategy to optimise messaging and education in the community
Work flexibly alongside branch care management team to support delivery of an outstanding care service
Requirements
Proven track record in successfully building strong relationships both face to face and virtually within a local community
Previous experience working in a home care or regulated service environment desirable
Confident to network face to face, by phone, email, video call with community stakeholders and potential referral providers
Confident to deliver presentations on key ageing subjects such as dementia
Good understanding of marketing principles with experience of using a range of marketing and communication approaches including digital media platforms
Proficiency in Microsoft, CRM and other marketing software, with the ability to learn and adopt new technologies where appropriate
Excellent communication, planning and organisational skills
Warm, patient and compassionate but also emotionally resilient and calm under pressure
Enthusiastic and positive 'can do' attitude
Commitment to providing and maintaining high standards of care and support
A valid driving licence and your own car
If you’d like to find out more about becoming a Community Engagement Officer in West Bridgford, apply today. We can’t wait to hear from you.
Salary: Up to £28,000 per year