Commissions Manager

About this role

<div class="content-intro"><p><em>ConnectWise is an industry and Global leading software company</em><em> with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps </em><em>over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.</em></p> <p><em>Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. </em></p> <p><em>Game-changers, innovators, culture-lovers—and humankind.</em></p> <p><em>We invite discovery and debate. We recognize key moments as milestones. </em></p> <p><em>We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.</em></p> <p><strong>Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!</strong></p> <p> </p> <p> </p></div><div class="col-md-24"> <h4 data-automation="descriptions-title" data-bind="text: $.t('Opportunity.OpportunityDetail.Description')">General Summary:</h4> <p>The Commissions Manager is responsible for the accurate administration, calculation, validation, and payment of sales compensation plans. This role oversees commission operations end-to-end, ensuring compensation plans are executed consistently, commissions are processed accurately and on time, and policies are applied in accordance with company guidelines. The Commissions Manager serves as the subject matter expert for incentive compensation programs, supporting plan implementation, system configuration, audits, reporting, dispute resolution, and process improvement. The role partners with Sales Leadership, Finance, Revenue Operations, HR, Legal, and Payroll on compensation plan design, governance, and operational execution, while driving efficiency, scalability, and compliance across commission processes</p> </div> <div class="col-md-24"> <p><strong>Essential Duties and Responsibilities:</strong></p> <ul> <li>Administers monthly, quarterly, and annual commission calculations, ensuring accuracy, timeliness, and compliance with approved compensation plans.</li> <li>Partners with Sales, Revenue Operations, Finance, HR, Legal, and Payroll to support the commissions process.</li> <li>Maintains commission-related data across Salesforce, Captivate IQ, and other reporting systems.</li> <li>Audits bookings, quota attainment, accelerators, credits, adjustments, clawbacks, and exceptions to ensure payout accuracy and integrity.</li> <li>Prepares commission statements, payout files, accruals, reconciliations, and management reporting.</li> <li>Analyzes commission trends, attainment patterns, plan effectiveness, and cost of sales to identify risks and improvement opportunities.</li> <li>Supports annual and in-year compensation planning, including incentive plan design, modeling, testing, documentation, rollout, and maintenance within the CaptivateIQ platform.</li> <li>Builds and configures commission plans in CaptivateIQ, including eligibility rules, quota and attainment logic, accelerators, tiers, splits, credits, adjustments, clawbacks, and payout calculations.</li> <li>Translates approved compensation plans and business requirements into scalable models, workflows, statement views, and calculation logic.</li> <li>Serves as the primary point of contact for commission inquiries and dispute resolution.</li> <li>Improves commission processes through automation, documentation, controls, and scalable workflows.</li> <li>Ensures commission practices comply with company policies, internal controls, employment agreements, and applicable regulations.</li> <li>Acts as SME on commissions and sales compensation-related inquiries.</li> <li>Identifies and recommends process improvements to reduce risk and increase operational efficiency.</li> <li>May coach, mentor, and review the work of other team members</li> </ul> <p><strong>Knowledge, Skills, and/or Abilities Required:</strong></p> <p><em>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</em></p> <ul> <li>Ability to manage projects and processes independently with limited supervision.</li> <li>Advanced knowledge of sales compensation administration and commission plan design.</li> <li>Strong understanding of quotas, bookings, attainment, accelerators, splits, clawbacks, and payout eligibility concepts. Bonus if in a SaaS/B2B environment.</li> <li>Ability to situationally adapt and understand new technology/processes as per business requirements.</li> <li>Advanced analytical, problem-solving, and decision-making skills.</li> <li>Strong knowledge of CRM, compensation management, payroll, and reporting systems.</li> <li>Advanced spreadsheet skills, including complex formulas, lookups, pivot tables, reconciliations, and data…