Commercial Specialist (AU)

About this role

WE’RE HEIDI.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

THE ROLE

TENDER & BID SUPPORT

This is the heart of the role. You'll get hands-on exposure to the full lifecycle of our bids - qualification, bid planning, drafting, internal reviews, submission, and post-bid review - supporting the Deployment Lead and learning how clinical, technical, legal, and commercial teams come together to produce responses that score well against evaluation criteria.

- Support bid qualification and help develop clear bid plans, timelines, and responsibilities

- Support the preparation, coordination, and submission of public sector tenders, panel applications, and RFx responses across AU health markets

- Continuously monitor tender portals and online sources for new open tenders relevant to Heidi, and flag opportunities to the team

- Help draft and refine response content that speaks to health system priorities and scoring criteria

- Help coordinate inputs from subject-matter experts (clinical, technical, legal, commercial) into bid responses

- Support internal reviews, keep version control tidy, and help get polished submissions in on time and up to compliance, governance, and quality standards

- Track tender timelines, deliverables, and internal review checkpoints across multiple simultaneous bids

- Assist with completing customer security questionnaires and vendor assessment documentation

- Support drafting of strategic positioning statements and supporting artefacts for tenders

- Sit in on post-bid reviews, capturing scores, feedback, and lessons learned to sharpen our bid approach over time

- Maintain and improve tender response playbooks, reusable content libraries, and bid templates

MARKET INTELLIGENCE & COVERAGE

- Maintain the market penetration map and TAM/market coverage data for the AU enterprise market

- Support territory planning and account mapping — keeping account and coverage data current and actionable

- Maintain competitive positioning documents and monitor key competitor developments

- Support research into new market and expansion opportunities

ENTERPRISE SALES OPERATIONS

- Help build and maintain sales enablement assets (competitive positioning docs, conference playbooks, presentation content)

- Support customer case study development — sourcing, drafting, and coordinating reviews with marketing

- Own pipeline and CRM hygiene — creating and qualifying deal records in HubSpot, maintaining quarterly deal trackers, cleaning up reports and dashboards, and building/enriching outbound contact lists

- Run recurring team reporting — compiling weekly enterprise reports and summaries for leadership syncs, and keeping account plans and deal notes current for priority accounts

- Support logistics and content for enterprise events and roadshows

COMMERCIAL & DEAL SUPPORT

- Maintain case studies, pricing models, and business case templates with current data

- Support deal owners with research, document preparation, and follow-ups across active enterprise deals

- Help prepare commercial and technical artefacts for enterprise opportunities (solution overviews, supporting documentation)

PROCESS & TOOLING

- Help systematise repeatable processes — checklists, knowledge bases, and workflows for tenders and enterprise deals

- Contribute to internal automation initiatives

What you'll need

- Exceptional written communication — able to draft clear, structured, professional documents

- Highly organised with strong attention to detail; comfortable juggling multiple deadlines in parallel

- Comfortable with numbers — able to maintain models, trackers, and market data with accuracy

- Proactive, resourceful, and able to work independently with light-touch direction

- Interest in healthcare, government procurement, or B2B enterprise sales

- Recently completed z degree in business, law, health, communications, or has up to 3 years of full-time experience in a related field

- Cross-disciplinary thinking — able to connect the dots across commercial, clinical, technical, and operational domains and translate between them

- A generalist mindset — comfortable switching between varied contexts and picking up unfamiliar problems quickly

- Ability to work Full-Time hours during the work week

NICE TO HAVE

- Exposure to tender/RFx or grant-writing processes

- Familiarity with the Australian public health system

- Experience with CRM or sales operations tools

HOW WE SHOW UP

- Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

- Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

- Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

- Own the outcome. Everyone here carries the company. Raise…