Commercial Issues Management Director, Complex Issue Resolution

About this role

Work Location:
Aberdeen, New Jersey, United States of America

Hours:
40

Pay Details:
$115,440.00 - $173,160.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Enterprise Enabling Functions
Job Description:

Department Overview:

Our team sits at the center of how the Commercial Bank resolves its most significant issues. We drive root cause analysis, remediation strategy, and control design that prevents recurrence.

Closing an issue is not the win. Building controls that hold is.

This individual contributor serves as the subject matter expert for the portfolio's most complex, high priority issues. The role requires significant experience designing, assessing, and challenging controls in complex risk, audit, regulatory, or governance environments. The individual owns issues from identification through closure, driving remediation execution while providing expert challenge on control design, remediation effectiveness, and sustainability. Success requires independent judgment, the ability to identify gaps others may miss, and the credibility to influence senior stakeholders to deliver outcomes that withstand governance, audit, regulatory, and independent validation scrutiny.

The above details are specific to the role which is outlined in the general description below.

Depth & Scope:

Manages programs with a moderate to high level of regulatory oversight
Manages programs with a moderate to high risk profile
Oversees overall and consolidated program financials, benefits realization analysis and manages the overall program budget
Considered as a subject matter expert within the LoB with comprehensive knowledge of the practices, procedures and principles of project / program management
Typically leads the delivery of up to Tier 2 programs with a moderately high to high complexity profile
May on occasion lead the delivery of Tier 1 programs
Directly manages a team or Project Managers / Business Analysts and / or Specialized Resources to ensure talent needs and capabilities are developed to support long term goals for the unit
Provides strategic guidance to business / functional leaders to ensure escalated concerns or regulatory or governance related program issues are appropriately managed

Education & Experience:

Bachelor's degree required
Project Management Certification required
10+ years relevant experience
Comprehensive knowledge of the practices, procedures and principles of project management
Exposure to financial management with respect to tracking, forecasting and managing project budgets.
Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
Strong facilitation skills
Commitment to team skills development and ability to attract top talent
Team player with ability to build and maintain strong working relationships with internal and external partners
Ability to create and foster a cohesive team, and promote a positive work environment for all employees.
Ability to think strategically and possess strong business acumen
Proven ability to stay focused under pressure, demonstrating resilience in challenging situations
Experienced change agent, able to guide cross-functional teams through complex change from concept to execution
Comfortable with ambiguity and ability to cope with rapid change
Strong leadership skills lead by example, champion change and develop a highly motivated team to consistently exceed expectations
Good judgment ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their…