Commercial Contracts Manager

About this role

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Contracts Manager - NA Legal, Commercial Contracts

This is an Individual Contributor role with no people management responsibilities. The position focuses on managing the full lifecycle of commercial contracts while partnering with Sales, Legal, Privacy, Security, and Finance to support North America commercial operations.
Application Note: CV must be submitted in English.
Role Overview:
Own the end-to-end lifecycle of commercial contracting across North America, enabling revenue growth while safeguarding the business through disciplined risk management. This role plays a central part in accelerating deal velocity, improving contracting efficiency, and strengthening alignment between Sales, Legal, and operational stakeholders. At Genesys, we are transforming how organizations deliver customer experiences through empathy and AI-driven innovation, and this role directly supports that mission by ensuring scalable, high-quality commercial agreements. You will influence contracting strategy, streamline processes, and partner with global teams to drive consistency and operational excellence. This is an individual contributor role with no direct people management responsibilities, despite the “Manager” title. This position offers visibility into enterprise deals, exposure to cross-functional leadership, and opportunities to shape contracting frameworks at scale.
Key Responsibilities:

• Own the intake, triage, and prioritization of commercial legal requests, ensuring timely progression and alignment with business objectives.

• Review, negotiate, and finalize routine commercial agreements, including NDAs, order forms, amendments, and low to moderate risk customer contracts.

• Drive adoption of standard templates and playbooks, ensuring consistency while enabling efficient deal execution.

• Identify contractual risks and implement solutions that balance business goals with legal and compliance requirements.

• Partner with Sales, Deal Desk, Privacy, Security, and Legal stakeholders across North America and globally to align on deal strategy and resolve contractual challenges.

• Improve contracting workflows, templates, guidance notes, and self-service tools to increase scalability and reduce cycle times.

• Escalate complex or non-standard issues to legal counsel while independently resolving routine and moderately complex matters.

• Track contract lifecycle metrics, support reporting, and contribute to operational insights that inform process improvements.

• Serve as a primary point of contact for business stakeholders throughout the contracting process.

• Support contract administration, intake management, approvals, matter tracking, and reporting.

• Partner with internal legal, procurement, sales, finance, and business stakeholders to support contract negotiations and ensure contractual obligations are understood and appropriately managed.

• Support regional commercial legal projects, including process improvements, contract remediation, policy rollouts, and cross-functional initiatives.

Required Qualifications:

• University degree in Business Administration, Law, Legal or Paralegal Studies, or a related field, or equivalent combination of education and experience.

• 5+ years of experience in contract management, commercial contracting, legal operations, procurement, in-house legal support or a related legal function.

• Advanced-level proficiency in spoken and written English is required for drafting, reviewing, negotiating, and administering contracts and collaborating with global stakeholders.

• Demonstrated experience with commercial contract types including MSAs, SaaS agreements, SOWs, NDAs, amendments, and RFPs, and reviewing, drafting, and negotiating commercial agreements using established templates and playbooks.

• Experience managing multiple contracts and priorities in a fast-paced, cross-functional environment.

• Working knowledge of contract law principles, commercial terms, and risk mitigation.

• Familiarity with privacy, information security, and regulatory requirements affecting commercial contracts.

• Excellent written and verbal communication, organizational, and analytical skills.

• Strong attention to detail and ability to exercise sound judgment while escalating complex legal issues appropriately.

Preferred Qualifications:

• Experience using Contract Lifecycle Management (CLM) systems, document management tools, and Microsoft Office including Word, Excel, Outlook, and SharePoint.

Working at Genesys

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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

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Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and…