Collections Specialist | Earn a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and responsibilities:

• Collect outstanding balances from patients.

• Contact patients regarding overdue accounts and payment obligations.

• Negotiate payment arrangements and payment plans.

• Update and maintain accurate account records.

• Address patient billing inquiries and concerns.

• Follow up on unpaid accounts to ensure timely resolution.

• Provide professional and courteous customer service throughout the collection process.
Requirements

• At least 6 months Collections experience (BPO)

• Healthcare Account experience is an advantage

• Strong negotiation, communication, and problem-solving skills

• Good verbal and written English skills

• Attention to detail and strong organizational skills.

• Willing to work onsite in Shaw Blvd, Mandaluyong

• Amenable working night shift
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Stong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all-inclusive environment where everyone thrives