Collections Analyst

About this role

<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;"><strong>About AppDirect</strong></span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.</span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;"><strong>About You</strong></span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">We are looking for a proactive, detail-oriented, and result-driven <strong>Collections Analyst</strong> to join our Finance team. The incumbent will be responsible for managing collections activities, tracking outstanding receivables, following up on overdue accounts, and supporting the organization’s cash flow objectives.</span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">The ideal candidate should have hands-on experience in <strong>accounts receivable and collections</strong>, strong analytical skills, and the confidence to communicate with customers through calls and emails to ensure timely payment follow-ups and resolution of outstanding issues. The candidate should also be proficient in <strong>NetSuite, MS Excel, and Google Sheets</strong>.</span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;"> <strong>Key Responsibilities</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Manage end-to-end collection activities for assigned customer accounts.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Review aging reports and identify overdue invoices/accounts for follow-up.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Follow up with customers through <strong>calls, emails, and other communication channels</strong> to collect outstanding payments and secure payment commitments.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Confidently communicate with customers to address delayed payments and resolve queries related to invoices and balances.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Investigate payment delays, short payments, and disputed invoices in coordination with internal teams such as Finance, Billing, Sales, and Customer Success.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Maintain accurate records of collection efforts, customer communication, payment commitments, and follow-up actions.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Perform account reconciliations and ensure proper allocation of incoming payments.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Monitor unapplied cash, overdue balances, and collection trends.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Prepare periodic reports/MIS on collections performance, overdue accounts, and dispute status.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Support month-end closing activities related to receivables and collections.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Escalate high-risk or severely overdue accounts as per company policy.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ensure adherence to internal controls, financial procedures, and company policies.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Identify opportunities to improve collections efficiency and reduce outstanding debt.</span></li> </ul> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;"> <strong>Required Qualifications</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial,…