Cloud Network Engineer II

About this role

<div class="content-intro"><div> </div> <div><br></div></div><p><strong>Who We Are:</strong></p> <p>Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit <a href="http://aviatrix.ai">aviatrix.ai</a></p> <p><strong>About the role:</strong></p> <p>As a Cloud Network Engineer 2, you will be a part of Aviatrix's Customer Support team. This position is a critical role within our organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software. You will work alongside senior engineers and support leads to help customers achieve consistent adoption, accelerate integrations with our multi-cloud software products, and receive timely, high-quality technical support. You will handle a broad range of customer issues independently while growing your expertise in complex, multi-cloud environments.</p> <p><strong>KEY RESPONSIBILITIES:</strong></p> <ul> <li>Handle customer-reported issues across cloud networking, connectivity, security, and performance in multi-cloud environments, resolving standard to moderately complex cases independently.</li> <li>Partner with Sales, Solution Engineering, and Product Engineering to troubleshoot issues for enterprise customers, with senior-engineer guidance as needed.</li> <li>Lead end-to-end resolution of assigned customer issues related to deployment, integration, optimization, and upgrades of Aviatrix solutions.</li> <li>Provide hands-on support including live troubleshooting sessions, packet analysis, and root cause analysis (RCA) for customer incidents.</li> <li>Serve as a reliable point of contact for assigned cases, ensuring timely updates, clear communication, and coordinated escalation to senior engineers or engineering teams when required.</li> <li>Identify, document, and report product defects, and provide detailed reproduction steps to assist Engineering in validating and resolving bugs.</li> <li>Collaborate with senior engineers and support leads on complex customer-reported bugs, contributing to reproduction, analysis, and verification of fixes.</li> <li>Contribute to knowledge base articles, troubleshooting guides, best practices, and internal runbooks for common and recurring scenarios.</li> <li>Provide structured technical feedback on recurring issues and customer pain points to senior engineers and support leads.</li> <li>Advise customers on cloud networking best practices when integrating Aviatrix with their existing cloud and on-premises environments.</li> <li>Participate in post-incident reviews and RCA discussions, contributing observations and supporting implementation of preventive solutions.</li> <li>Support process improvement initiatives by identifying inefficiencies and contributing to enhancements in case handling and support workflows.</li> </ul> <h4>KEY REQUIREMENTS:</h4> <ul> <li>2+ years of experience in customer success, technical support, resident engineer, network engineer, or similar customer-facing technical roles.</li> <li>Strong understanding of networking fundamentals, including: <ul> <li>Routing and switching</li> <li>BGP, OSPF</li> <li>TCP/IP, DNS, NAT</li> <li>IPsec VPN, SSL VPN</li> <li>Network troubleshooting and packet flow analysis</li> </ul> </li> <li>Hands-on experience with cloud networking architectures across: <ul> <li>Amazon Web Services (AWS) (VPC, TGW, ENI, routing tables, security groups)</li> <li>Microsoft Azure (VNETs, VNets peering, Azure Firewall, Load Balancers)</li> <li>Google Cloud Platform (GCP) (VPCs, Cloud Router, VPN, Interconnect)</li> </ul> </li> <li>Strong experience in configuring, testing, and troubleshooting network and security products, such as: <ul> <li>Cisco ISR / ASA</li> <li>Palo Alto, Check Point, Fortinet</li> <li>Juniper, Meraki</li> <li>Riverbed, Barracuda, SonicWall, Aruba, Sophos</li> </ul> </li> <li>Solid understanding of virtualization, Linux internals, and infrastructure software.</li> <li>Experience with Python, shell scripting, and automation, including log analysis and troubleshooting automation.</li> <li>Familiarity with security concepts and products (firewalls, IPS/IDS, segmentation, zero-trust) is a strong plus.</li> <li>Ability to analyze logs, metrics, and traces to diagnose complex distributed system issues.</li> <li>Strong communication skills to explain complex technical issues clearly to customers and internal stakeholders.</li> <li>Ability to multi-task, prioritize, and work effectively in a fast-paced, customer-driven environment.</li> <li>Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or equivalent practical experience.</li> </ul> <p><span class="TextRun SCXW7793722 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW7793722 BCX0">Watch our culture video:</span></span><span class="TextRun…