Cloud Engineering Support Manager

About this role

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

What’s the Opportunity

This is a high-impact, hands-on engineering management role where support engineering, automation, and developer enablement meet. You’ll lead a team focused on solving technical challenges, reducing engineering distractions, and improving operational workflows.

The Cloud Engineering Support team is a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams. We own application support, minimizing interruptions for engineering teams while driving automation and process improvements that make support scalable and efficient. Our scope includes performance monitoring, API stability improvements, technical debt elimination, and architectural refinements, so the broader engineering organization can focus on building and innovating. We anticipate challenges, enhance workflows, evaluate automation opportunities, optimize internal processes, and streamline technical support to create a frictionless development experience. Beyond support, we take on engineering-driven initiatives that strengthen system stability, refine tooling, and improve operational workflows. We collaborate with engineering leadership to align on best practices, maintainability, and long-term efficiency.

Responsibilities include:

• Team leadership and collaboration: Recruit, guide, coach, and mentor developers, making sure issues and projects are delivered on time, within scope, and to the company’s quality standards.

• Stakeholder management: Collaborate closely with engineering leadership to understand and document issues and priorities, aligning development and support work with engineering and business objectives, including managing expectations.