Clinical Supervisor-Charlotte

About this role

Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

- Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

- Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas

- Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes

- Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified

- Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively.

What is the purpose of this role?

The Clinical Supervisor fulfills an important clinical and operational function centered on maintaining high standards of care across the Nest model. This role plays an important part in supporting the quality, consistency, and reliability of care across the organization. By contributing to daily clinical operations and providing hands-on support to care teams, this position helps ensure that patients, clinicians, and operational partners are set up for success. The work directly influences how smoothly care is delivered and how well teams are supported in meeting patient needs.

What will you do?

· Oversee daily clinical operations to ensure smooth, reliable care delivery

· Align schedules with patient needs and provide backup coverage during PTO, lunches, or staffing gaps

· Support local teams by serving as a backup to the Market Operations Lead and VFC

· Train and onboard the Family Advocate (Medical Assistant) team

· Conduct skills checkoffs and readiness certifications to maintain high clinical standards

· Provide in-office and field-based backup support for Family Advocates as needed

· Act as a SuperUser for Nest platforms ensuring accurate training and support is provided when needed

What do you bring to the Nest?

· High school diploma with Medical Assistant designation or equivalent required; MA certification is preferred

· At least 3 years' experience working as a Medical Assistant or equivalent clinical experience

· Excellent interpersonal and time management skills

· Comfortability with Electronic Medical Record (EMR) systems

· Ability to teach and monitor compliance with common primary care procedures (Immunization, venipuncture, Point of Care testing)

· Ability to facilitate crucial conversations and provide feedback

· Excellent multitasking skills and adapt to a busy environment

· Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy

· Previous leadership experience both individually and across multistate environments is preferred

· Please note, this position will involve educating and encouraging vaccination against COVID-19.

What is required (travel & physical requirements)?

· This is a primarily office-based position with the occasional need to go into the field and provide service in family homes

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What does Nest bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

· Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire…