Clinical Success Manager - Federal

About this role

ABOUT ABRIDGE

Founded in 2018, Abridge is the first AI-native clinician intelligence platform organized around the patient, built for clinicians, and designed to help health systems coordinate the clinical, financial, and evidence-based decisions for every moment of care. Powered by purpose-built AI for healthcare, Abridge connects patients, providers, payers, and life sciences companies. This year, the platform will support more than 100 million patient-clinician conversations across more than 300 of the largest and most complex health systems in the U.S. With deep workflow integration, the Abridge clinician intelligence platform has been validated to support encounters in 28+ languages across specialties and care settings.

Abridge is setting the industry standard for the responsible deployment of Al across health systems with continual and transparent Al evaluation. Clinical decision support references and cites gold-standard sources of evidence, and features like Linked Evidence map AI-generated documentation to source data, helping clinicians quickly trust and verify the output.

Abridge was awarded Best in KLAS for Ambient AI in 2025 and 2026, in addition to other accolades, including TIME Best Inventions of 2024 and 2025, CNBC Disruptor 2025, and Fast Company’s Most Innovative Companies 2025.

We are a growing team of practicing clinicians, AI scientists, PhDs, creatives, technologists, and engineers working together to transform healthcare. We have offices located in San Francisco, New York, and Pittsburgh.

The Role
As the Clinical Success Manager for Federal accounts, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. You will be a key member of the commercial team and your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clinicians, administrators, and key stakeholders to understand their workflows and needs, provide support, and build and enable clinical champions in order to drive successful adoption and utilization of our products and services.

What You'll Do

- Provide clinician enablement by leading clinician enablement sessions, staff and leadership presentations, and building collateral to support adoption at every stage.

- Support the development and delivery of training tailored to federal clinical workflows and audiences, including enablement of stakeholders across the deployment who support adoption.

- Support implementation for new and scaling sites, helping each site launch successfully and grow utilization over time.

- Build and maintain relationships with clinical champions.

- Provide workflow and product support to clinicians to drive increased adoption and utilization.

- Monitor product performance in the field and collaborate with Product, Engineering, and other internal teams to elevate emerging issues, contribute to timely improvements, and advocate for clinician needs, with urgency matched to clinical impact.

- Surface clinician feedback to internal stakeholders to support product iteration and enhance the clinician experience.

- Drive clinical success outcomes by tracking utilization and related metrics, and report the value delivered to partners and internal teams.

What You'll Bring

- 3+ years of experience as a clinician (MD, DO, PA, NP)

- Experience with EHR documentation and a deep understanding of clinical documentation workflows

- A passion for solving problems and creating new opportunities for clinicians

- Experience leading initiatives from conception through launch

- Strong communication skills and ability to build relationships with different layers of an organization, from front-line staff to executives

- Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements

- (Preferred) Federal clinical practice or clinical informatics experience, ideally with exposure to both federal and commercial healthcare environments

- (Preferred) Clinical leadership, education, or training experience

- (Preferred) Experience in a startup or fast-paced environment where you took ownership and worked with an entrepreneurial mindset

WHY WORK AT ABRIDGE?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

HOW WE TAKE CARE OF ABRIDGERS:

- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees

- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.

- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your…