Clinic Supervisor (Ophthalmology)

About this role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Company: Grand Rapids Ophthalmology
Job Title: Clinic Supervisor
Department: Ophthalmology
Location: Standale, MI

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance

• 401k + Employer Matching

• Paid Time Off (PTO) and Paid Holidays

• Paid Maternity Leave

• Competitive Base Pay

• Employee Discounts

Hours:

• Full Time

• Our clinic is open Monday-Friday 5:30am-6:00pm

• You may need to work a little earlier and/or later as needed

SUMMARY

A Clinic Supervisor is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute day-to-day operations of the office by ensuring the following is completed:

• Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office

• Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software

• Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas

• Lead the office by guiding them to success through focused support and coaching

• Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office

• Collaborate with Clinic Manager and HR on employee relations and recruitment needs

• Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement

• Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions

• Actively train employees on how to provide a world-class patient experience

• Act as the liaison between employees and the Clinic Manager and Corporate

• Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way

• Ensure the office and employees are always compliant with HIPAA

• Other duties as assigned

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times

• Exhibit fair and compassionate leadership

• Desire to gain industry knowledge and training

• Demonstrates initiative in accomplishing practice goals

• Consistently creating a positive work environment by being team-oriented and patient-focused

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable

• Commitment to work over 40 hours to meet the needs of the business

• Ability to work weekends when applicable

EDUCATION AND/OR EXPERIENCE